Thread: locked account

hi sir

i sent all my document but still you say that there are somthing missing

again all my open deals closed

all my orders hided

now this is a loop i dont now how to exit from it

please solve it for me

waiting

Hello hayder, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


What is the status of my account?

Since resolving your issue will involve discussing specific account information, the best thing to do with this type of situation is to contact us directly. I see that our dedicated Financial Services and Operations department has been working with you to resolve this issue. We have sent you an email requesting more information from you and we are awaiting your response. We will continue to follow up with you directly until the account is complete.


How can I ask you a question privately if I don't want to post my question on the forum?

Here at FXCM, protecting your privacy is of the highest importance. When you have a question that includes:

*Account Number
*Full Name
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*Specific Account Information

Please contact us directly by using one of the methods below.


Standard Accounts:

Standard accounts are entitled to live support by phone or by chat 24 hours a day 7 days a week. Please click here to chat now!


Micro Accounts:

Micro Accounts receive support exclusively through the micro support site which is http://www.forexmicrolot.com/forex-answers.jsp


How do I post questions?

If you cannot find your specific question on the site please scroll down to the portion that reads "Please Complete the Form Below"

From there please choose the type of question you would like to ask.

Once you have chosen the type of question you would like to ask please fill out all the required fields and click "Submit".

An FXCM micro representative will be more than happy to answer any questions you would like to ask.


Thank you again for your post hayder! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by hayder

hi sir

i sent all my document but still you say that there are somthing missing

again all my open deals closed

all my orders hided

now this is a loop i dont now how to exit from it

please solve it for me

waiting

dear



i gave you all documents that you want but you subtract 450 $ from my balance why!!!??? because of missing document



and you not remember that untill the price reach its peak in the red area



thats not a good way with your clients



cutting money for silly reason , NO this is un acceptable and not fair

and of course not safe to continue while you close deals as you want

cutting 450 $ from micro account too much, thats mean i need around 300 winning deals just to turn back my money



so



please turn back my open deals and orders to let us go more and more



waiting



you to be fair



R E G A R D S


HAYDER H HADI

XXXXXXXXXX

Hello again hayder, and thank you for your post!


Why were my positions closed?

I see that the audit team delivered a response and provided a resolution to your case by email on 05.03.2012. If you have any other questions regarding your case please respond to that email directly. If you wish to have the case further reviewed please send an email to info@fxcm.com.


Thank you again for your post hayder! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by hayder

dear



i gave you all documents that you want but you subtract 450 $ from my balance why!!!??? because of missing document



and you not remember that untill the price reach its peak in the red area



thats not a good way with your clients



cutting money for silly reason , NO this is un acceptable and not fair

and of course not safe to continue while you close deals as you want

cutting 450 $ from micro account too much, thats mean i need around 300 winning deals just to turn back my money



so



please turn back my open deals and orders to let us go more and more



waiting



you to be fair



R E G A R D S


HAYDER H HADI
XXXXXXXXXX

dear

they say wait 5 dayes >>>>>>>>>>

till now more than 10 dayes of waiting your respose to correct your mistake

and then till what time should i stay in waiting state

you did a mistake by closing my deals because of missing silly document (utillity bill)!!!

please correct this case by reopen my deals or turn back my money

do somthing

waiting

Hello again hayder, and thank you for your post!


Why were my positions closed?

As I mentioned in my previous post on this thread (locked account), I see that the audit team delivered a response and provided a resolution to your case by email on 05.03.2012. I will have someone follow up with you again regarding this but as far as the case goes it is closed and has come to a resolution. If you wish to have the case further reviewed please send an email to info@fxcm.com.


Thank you again for your post hayder! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by hayder

dear

they say wait 5 dayes >>>>>>>>>>

till now more than 10 dayes of waiting your respose to correct your mistake

and then till what time should i stay in waiting state

you did a mistake by closing my deals because of missing silly document (utillity bill)!!!

please correct this case by reopen my deals or turn back my money

do somthing

waiting

dear

now as you see so many days ..... no body reply me

just give me any answer

i dont mind just i want to know about my 450$

to let me take my decision to close or continue

please give me any response


waiting

dear

now the case you close all my opened deals and cut 450$ for wrong reason

a lady from your company calls to clear the reason

she says that we do so because of missing document (utility bill) not reaching the company on the right time

i say but I'm already registered with FXCM (standard account) so all my document with you
again i'm using the same visa card to pay so i'm already known to the bank
utility bill not very important document to cut 60% of my balance

she says : sorry but we are not FXCM!!!!!

and we sent you Email to tell you that we will close your deals but you not reply

we know that this Email not reaching you for some reason !!!! , but we took action depending on that Email

i say : you cut 60% of my balance depending on Email not reaching me !!!! oh my god

and you can't call before to clear what you want to clear it before you cut 60% of my balance by mistake

**********

dear

please show me the way how to turn back my money

I check her speach and I found that you are branch of FXCM . why say we are not !!!

the open deals closed from your side without my acceptance or known

that's not a right way with your clients

please let me know what should i do to turn back my money and to whom should i speak to clear my state


account no : XXXXXXXXXX
hayder h hadi

Hello again hayder,

Both the audit team and the operations team has followed up with you several times to provide your resolution and explain why your positions were closed. If it is still not clear to you, since this involves specific account information I will send you an email to provide your resolution once again. If you have any questions beyond that please respond to my email and if needed I will escalate your issue to our compliance department.


-Julius

Originally Posted by hayder

dear

now as you see so many days ..... no body reply me

just give me any answer

i dont mind just i want to know about my 450$

to let me take my decision to close or continue

please give me any response


waiting

Dear,

sorry I don't know your Email exactly, so let me know it, because i feel you realy will help me

May be I’m not good in English, so please do your best to understand my case

I registered in FXCM MENA since last year, and do my best to learn

When I see FXCM MICRO through Google, I thought its better for me to reduce the risk in my learning period , so I registered again in FXCM MICRO

1 - I deposited using my VISA card successfully first 100$,

2 - Attached all required document through the website,

3 - Started trading according to your permission

Every thing goes well, I was happy, so I deposited using my visa card more and more till 750 $

Un email comes from you says that the doc not enough, the problem no body calls me to clear what doc they need exactly

Just they say not enough!!! That’s all, no body says ((stop trading)) or ((we will close your open deals)) , nothing like that, just not enough doc

Ok, I attached all the doc that I’m already use it in FXCM MENA, what you need else

I’m already registered in FXCM MENA since last year and continued with them till now

(((But they wait the market to go to its peak GBPUSD 1.63 then closed all my deals!!!!!)))

After that they sent me un email says the document not enough we need (utility bill!!)

I reply the email attaching the same document that I’m already upload it in the webite before ((nothing new))

After they cut 450$ they say OK now your doc is enough , but the 450$ will not be back to you !!!

Oh God!!! Utility bill cost me 60% of my balance, this is your rules in trading!!!
Are you serious!!!
That’s mean if I deposit 30K as I did in FXCM MENA you will cut 18K for utility bill!!!!

*******
Till now 25 days gone I’m in waiting state, sent many Emails, no solution, just one answer comes from lady calls me now after 25 days of waiting:

she say : We are not FXCM we are branch of them. so your registration there mens nothing to us (( I told here but i'm using the same platform for both accounts !!! how))

she say : We sent you Email to warm you that we will close your opened deals, (((!!! We know this Email not reaching you for some reason, but we take the action depending on that Email!!!)) (( I told here how can I know what you need if the Email not reaching me as your records says!!))

she say : But FXCM can do anything from one side, and your money gone!!! You can't do any thing to turn it back . Deposit more to start again.

bye
********************

OK, now I ask you

Where is my mistake? , why they charge me 60% of my balance because of silly reason (utility bill)???

How you are not FXCM?, while I'm need just one FXCM doc to move my balance from my account with you to FXCM MENA

How can I trust you any more while you use dictatorial way in taking decisions to close my deals and cut my balance in any position and any time you like

Today all my open deals plus waiting deals reaches its profit limit. Why you close them in the losing position, not now!!!


*************

Please man, the case very clear; don’t let me send many Emails to clear my case, while your decision is to cut the money and no way to correct your mistake

You are big company, not needing my small balance, but I need it to continue my trading with you, and sooner or later I will lose it with you

Please find the way to correct your mistake, or let us say misunderstanding, and turn back my balance or resell my open deals again in there position

If you can’t help me for some reason , please let me know to whom should I write to solve my case (FXCM, GOOGLE , YAHOO ANSWER, …..), I feel that my money had taken in a wrong way, and I need to ask and run after it till I turn it back

Waiting your help

R E G A R D S

Hello again hayder,

I sent you an email to explain your resolution so you should have my email address. Did you receive my email? If not please check your SPAM folder. I will send you the email again for your convenience. You will be receiving it from my email address which is julius@fxcm.com. If you are not satisfied with that resolution then the best course of action is to forward this issue to our compliance department. Please respond to my email and if needed I will escalate your issue to our compliance department.

-Julius

Originally Posted by hayder

Dear,

sorry I don't know your Email exactly, so let me know it, because i feel you realy will help me

May be I’m not good in English, so please do your best to understand my case

I registered in FXCM MENA since last year, and do my best to learn

When I see FXCM MICRO through Google, I thought its better for me to reduce the risk in my learning period , so I registered again in FXCM MICRO

1 - I deposited using my VISA card successfully first 100$,

2 - Attached all required document through the website,

3 - Started trading according to your permission

Every thing goes well, I was happy, so I deposited using my visa card more and more till 750 $

Un email comes from you says that the doc not enough, the problem no body calls me to clear what doc they need exactly

Just they say not enough!!! That’s all, no body says ((stop trading)) or ((we will close your open deals)) , nothing like that, just not enough doc

Ok, I attached all the doc that I’m already use it in FXCM MENA, what you need else

I’m already registered in FXCM MENA since last year and continued with them till now

(((But they wait the market to go to its peak GBPUSD 1.63 then closed all my deals!!!!!)))

After that they sent me un email says the document not enough we need (utility bill!!)

I reply the email attaching the same document that I’m already upload it in the webite before ((nothing new))

After they cut 450$ they say OK now your doc is enough , but the 450$ will not be back to you !!!

Oh God!!! Utility bill cost me 60% of my balance, this is your rules in trading!!!
Are you serious!!!
That’s mean if I deposit 30K as I did in FXCM MENA you will cut 18K for utility bill!!!!

*******
Till now 25 days gone I’m in waiting state, sent many Emails, no solution, just one answer comes from lady calls me now after 25 days of waiting:

she say : We are not FXCM we are branch of them. so your registration there mens nothing to us (( I told here but i'm using the same platform for both accounts !!! how))

she say : We sent you Email to warm you that we will close your opened deals, (((!!! We know this Email not reaching you for some reason, but we take the action depending on that Email!!!)) (( I told here how can I know what you need if the Email not reaching me as your records says!!))

she say : But FXCM can do anything from one side, and your money gone!!! You can't do any thing to turn it back . Deposit more to start again.

bye
********************

OK, now I ask you

Where is my mistake? , why they charge me 60% of my balance because of silly reason (utility bill)???

How you are not FXCM?, while I'm need just one FXCM doc to move my balance from my account with you to FXCM MENA

How can I trust you any more while you use dictatorial way in taking decisions to close my deals and cut my balance in any position and any time you like

Today all my open deals plus waiting deals reaches its profit limit. Why you close them in the losing position, not now!!!


*************

Please man, the case very clear; don’t let me send many Emails to clear my case, while your decision is to cut the money and no way to correct your mistake

You are big company, not needing my small balance, but I need it to continue my trading with you, and sooner or later I will lose it with you

Please find the way to correct your mistake, or let us say misunderstanding, and turn back my balance or resell my open deals again in there position

If you can’t help me for some reason , please let me know to whom should I write to solve my case (FXCM, GOOGLE , YAHOO ANSWER, …..), I feel that my money had taken in a wrong way, and I need to ask and run after it till I turn it back

Waiting your help

R E G A R D S

Dear,

you gave me an non-replying Email address, No solution , No reply , Nothing !!!

I'm sending Emails to the air

I wonder why I joined FXCM , just to let them cut 450$ from my pocket for silly reason, or it was an unlucky moment in my life

After FXCM cut 450$, now they go to the silent mode , No reply any mail, No solution !!!! why ? this is the ethics of trade



Conclusion of my case

I registered in a right way, uploading the right document as required, after your Email saying there missing document (I sent the same doc that I'm attached before, nothing new), and it is enough because I'm use it already when I registered with FXCM MENA

NO NO NO NO EMAIL comes to me saying that you will close my open deals, and as a clear prove for that are my normal activity in opening new deals and depositing more money during all the time, till they close my open deals, you can check it: check the open deals time & all the deposits dates

I'm not a foolish man to continue openning new deals & depositing more money while you sent me such Email that you will close my open deals, May be it goes through SPAM, and this is happen normally, so I can't see it, but certainly I'm not reading such Email

I hope you understand my problem, with my poor English language

I hope you solve it through your kindness because 450$ nothing for your big company, but it is too much for me, because it's taking from me in this way of misunderstanding.

I hope you will find the to help and let me go with you for more and more , and not let me stay in the waiting state as I am since one month now

R E G A R D S

HAYDER H HADI

Hello again hayder,

It is a national holiday today in the United States so there is no one in the office from compliance at this time. I can provide you an update for your case first thing tomorrow as soon as I come in to the office. Please rest assured that I am not ignoring your case; I'm doing what is necessary in order for your case to be further reviewed. FXCM appreciates your patience while it brings your case to a final resolution. I will be in touch you tomorrow by email. Please check both your inbox and your SPAM folder to make sure that you do not miss my email.

-Julius

Originally Posted by hayder

Dear,

you gave me an non-replying Email address, No solution , No reply , Nothing !!!

I'm sending Emails to the air

I wonder why I joined FXCM , just to let them cut 450$ from my pocket for silly reason, or it was an unlucky moment in my life

After FXCM cut 450$, now they go to the silent mode , No reply any mail, No solution !!!! why ? this is the ethics of trade



Conclusion of my case

I registered in a right way, uploading the right document as required, after your Email saying there missing document (I sent the same doc that I'm attached before, nothing new), and it is enough because I'm use it already when I registered with FXCM MENA

NO NO NO NO EMAIL comes to me saying that you will close my open deals, and as a clear prove for that are my normal activity in opening new deals and depositing more money during all the time, till they close my open deals, you can check it: check the open deals time & all the deposits dates

I'm not a foolish man to continue openning new deals & depositing more money while you sent me such Email that you will close my open deals, May be it goes through SPAM, and this is happen normally, so I can't see it, but certainly I'm not reading such Email

I hope you understand my problem, with my poor English language

I hope you solve it through your kindness because 450$ nothing for your big company, but it is too much for me, because it's taking from me in this way of misunderstanding.

I hope you will find the to help and let me go with you for more and more , and not let me stay in the waiting state as I am since one month now

R E G A R D S

HAYDER H HADI

Dear,

I hope you are seriouse when you say that you will give some help

But still I'm in the waiting state

Do something please

R E G A R D S

Hello again hayder,

I am absolutely serious about helping you. I have been working very diligently with you and the compliance department to bring this case to what we hope you will find as a fair resolution. I have spoken to the compliance department today. They have been investigating your case fully and they have informed me that they have come to a resolution. There is one last thing that needs to be taken care of so you should receive a response by sometime tomorrow with their findings. Again we greatly appreciate your patience while we resolved the issue, and we look forward to providing your resolution to this case. Thank you, hayder.

-Julius

Originally Posted by hayder

Dear,

I hope you are seriouse when you say that you will give some help

But still I'm in the waiting state

Do something please

R E G A R D S