Thread: Locked account

Hello,

I opened up an account with fxcmmicro recently.

I then funded the account, and submitted some identification materials which were deemed lacking. I submitted further identification and have recently received an email greeting me with the following: "Your FXCM Micro account is now fully functional, and you can begin trading as soon as you download the FX Trading Station II platform."

However, when I attempt to conduct a trade, I received an error stating the following: "The account is locked. Trading is not available."

Any advice/help is greatly appreciated! Thanks.

Hello perafrst, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


What is the status of my account?

Great news perafrst! I have spoken with the Operations department to have your account unlocked. Congratulations, I am very happy to inform you that your account is now fully active and ready for trading!


How can I ask you a question privately if I don't want to post my question on the forum?

Here at FXCM, protecting your privacy is of the highest importance. When you have a question that includes:

*Account Number
*Full Name
*Home Address
*Phone Number
*Specific Account Information

Please contact us directly by using one of the methods below.


Standard Accounts:

Standard accounts are entitled to live support by phone or by chat 24 hours a day 7 days a week. Please click here to chat now!


Micro Accounts:

Micro Accounts receive support exclusively through the micro support site which is http://www.forexmicrolot.com/forex-answers.jsp


How do I post questions?

If you cannot find your specific question on the site please scroll down to the portion that reads "Please Complete the Form Below"

From there please choose the type of question you would like to ask.

Once you have chosen the type of question you would like to ask please fill out all the required fields and click "Submit".

An FXCM micro representative will be more than happy to answer any questions you would like to ask.


Thank you again for your post perafrst! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by perafrst

Hello,

I opened up an account with fxcmmicro recently.

I then funded the account, and submitted some identification materials which were deemed lacking. I submitted further identification and have recently received an email greeting me with the following: "Your FXCM Micro account is now fully functional, and you can begin trading as soon as you download the FX Trading Station II platform."

However, when I attempt to conduct a trade, I received an error stating the following: "The account is locked. Trading is not available."

Any advice/help is greatly appreciated! Thanks.