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  #1 (permalink)  
Old 05-15-2008, 08:41 PM
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Issues with pulling Reports


  1. Be sure that the account window is open.
  2. Try pressing (SHIFT+W) on your keyboard to restore your default settings.
Last edited by Helene Z.; 05-26-2009 at 06:27 AM..
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Old 05-15-2008, 08:44 PM
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Browser not popping up after clicking "Get Report"
Turn off popup blockers.

A possible problem is that there are many different popup blockers. You may in fact have 4 or 5 and not even know it. The popups can be browser based or completely different programs.

If you have a live account, try running the report from www.mymicrolot.com.
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Old 05-15-2008, 08:45 PM
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Error message or random lines of code in the browser where the report should be
Try running the report in a different format (excel, pdf etc.)
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Old 04-01-2009, 03:54 PM
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chicagobuy is an unknown quantity at this point
Hello,

My report is not being produced by the Report button.

I logged on the www.mymicrolot.com website but still I am not being able to see my report. From the website a new window and tab pops up saying that :

"Please wait while your report is being prepared.
If your report opens in another application, please close this window."

But nothing happens it keeps refreshing the same message but I can not see my report.
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Old 04-02-2009, 12:52 PM
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Quote:
Originally Posted by Administrator View Post


  1. Be sure that the account window is open.
  2. Try pressing (SHIFT+W) on your keyboard to restore your default settings.
Thank you for the tips. I`ll try generating one now.
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Old 04-13-2009, 04:14 PM
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How Do We Get Something Fixed
What a useless support system! You can't even create a new support request in the forum!

How do we get a bug fixed in the report generator? Whenever I try to generate a report for last year's activity (1/1/2008 - 12/31/2008) or a report that includes ANY part of 2008 I get the following error:

DF: java.sql.SQLException: ORA-01476: divisor is equal to zero ORA-06512: at "U10R10.FRONTEND_FXRE", line 11873

HTML: java.sql.SQLException: ORA-01476: divisor is equal to zero
ORA-06512: at "U10R10.FRONTEND_FXRE", line 11873

Excel: Nothing displayed.

How do I get this fixed?
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Old 05-11-2009, 03:11 PM
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Quote:
Originally Posted by chicagobuy View Post
Hello,

My report is not being produced by the Report button.

I logged on the www.mymicrolot.com website but still I am not being able to see my report. From the website a new window and tab pops up saying that :

"Please wait while your report is being prepared.
If your report opens in another application, please close this window."

But nothing happens it keeps refreshing the same message but I can not see my report.
To see your FXCM report make sure that Internet Explorer is your default browser. If your default browser is Opera or FireFox, it may not work.
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Old 07-14-2009, 09:34 AM
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DUPLICATE STATEMENT
I can't create a Thread requesting help...


Can anyone please inform me how I can have a duplicate statement mailed to a 2nd address (my employer's). I am a registered agent with a securities license and my trading must be monitored by my employer (they need a statement).

Anyone able to create this thread for me? Or let me know how I can get this done?

THANKS!!!
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Old 07-14-2009, 10:26 AM
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Pipi is an unknown quantity at this point
DUPLICATE STATEMENT
I can't create a Thread requesting help...


Can anyone please inform me how I can have a duplicate statement mailed to a 2nd address (my employer's). I am a registered agent with a securities license and my trading must be monitored by my employer (they need a statement).

Anyone able to create this thread for me? Or let me know how I can get this done?

THANKS!!!
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Old 07-15-2009, 12:44 PM
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Quote:
Originally Posted by Pipi View Post
I can't create a Thread requesting help...


Can anyone please inform me how I can have a duplicate statement mailed to a 2nd address (my employer's). I am a registered agent with a securities license and my trading must be monitored by my employer (they need a statement).

Anyone able to create this thread for me? Or let me know how I can get this done?

THANKS!!!
Hi,

you must click on the report button in your trading station or log into your mymicrolot.com or myfxcm.com in order to pull a report. Please allow some time due to the amount of data.
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Old 07-20-2009, 12:04 AM
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About sound of DailyFX trading signals
Hi,
I just open a Micro account and register to the forum but it seems I can not post a new thread. So I try to post my question follow other's thread. I open the DailyFX+ while I open the trading station. But sometimes I switch to trading station and I heard sound "Ding" which I suppose caused by DailyFX+. Is it an alert? What should I check if I get a sound alert, "Alert" or "Trade Details"? Since I can not watch DailyFX+ all the time so after I switch back I can not see any noticable change.
Thanks for your instruction.
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Old 08-03-2009, 04:43 AM
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Question
Who is responsible for risks if a server and program FXCM does not work??
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