What does the error message “Off Quotes” mean?
The error message Off Quotes happens because of a technical issue or because an order is placed that is not supported by the MT4 platform.
Why does Off Quotes happen?
There are several reasons that the “Off Quotes” error message happens:
1. Off Quotes may be a technical issue.
Off Quotes happens because of a technical issue when you attempt to close a position that has already been closed on your read-only account. This is a display issue and the trade that is visible in the MT4 platform has actually been closed but never updated in MT4.
Complete the below steps to check if a technical issue is the reason for the Off Quotes error message:
Log into www.Myfxcm.com
with your FXCM read-only login. b.
Click Account Statement to run a report. c.
Select the account number and select today’s date as the time period that you would like to view. d.
Compare the open trades in the MT4 platform to the read-only report.
If the trade that you are modifying in the MT4 platform does not appear as an open trade in the read-only report, then the trade has already been closed and should not appear in the MT4 platform. To have the trade removed, please contact FXCM by chat now
or by email at firstname.lastname@example.org
so we can correct this display error.
ii. If the trade that you are modifying in the MT4 platform appears as an open trade in the read-only report, then continue in the trouble-shooting steps for a solution.
2. Off Quotes may be due to unsupported orders.
Off Quotes happens if an order is placed that is not supported by the MT4 platform.
The most common reasons are:
• Trying to partially close a position. For example, attempting to close 0.10 (10k) of a 20k position.
• Placing a micro lot trade. For example, attempting to place a 0.01 (1k) volume trade.
• Placing a trade that is not in increments of 0.10 (10k) volume. For example, attempting to place a 0.77 (77k) trade.
• Adding a stop or limit to a market order before the order executes. For example, setting an EA to place a 0.1 volume (10k) buy market order with a stop loss of 50 pips.
There are several solutions to avoid this error message:
• Close all open positions completely (no partial closes).
All open positions on the MT4 platform must be closed completely. If you want to close part of a position in the future, open up multiple, smaller trades. For example if you trade 0.30 (30k) volume at a time and would prefer three different exit points, simply open up 0.10 (10k) volume three times. You can then set different stops and limits on all three trades.
• Place trades in multiples of 0.10 (10k) in volume.
The minimum trade size is one lot (10k) or 0.1 on MT4. Please ensure that your trade size is in multiples of 0.10 in volume. For example, 1.20 (120k) is a correct trade size but 0.01 (1k) is not a correct trade size and will not be executed.
• Add stops or limits after trades are open.
All stop or limit orders must be attached to open positions. If you are running EA’s, simply add the stop or limit orders after the trade is opened. If you need help modifying your EA, please contact FXCM by chat
or by phone at our programming services team via email or phone: 1-212-897-7660, ext. 702139.
Are you still experiencing Off Quotes?
If you are still experiencing the Off Quotes error message and the above solutions do not resolve your issue, then click here to chat and we can help to solve the error message.
How do I avoid Off Quotes?
While FXCM continues to make improvements to our MT4 platform, Off Quotes may happen on the MT4 platform in the future due to MT4 technology limitations.
MT4 EA users can avoid Off Quotes if they code their EAs for Strategy Trader - FXCM's automated trading platform built for No Dealing Desk execution. Unlike the MT4 platform, no software bridge or Auto Account Syncs are used. This decreases the time it takes to execute trades and simplifies account management so that you can focus on finding trading opportunities.
Do you have an MT4 Expert Advisor you want coded for Strategy Trader?
Strategy Trader EAs (stEAs) allow you to automate your trading with Strategy Trader. Strategy Trader EAs (stEAs) are like MetaTrader EAs used on the MT4 platform.
If you have a commercial EA that you purchased or downloaded, then we can contact the EA provider to get the EA coded for Strategy Trader. Since we will need the EA details, click here to chat now and we will take care of the steps to get your strategy coded for Strategy Trader.
If you coded your own MT4 EA, then you can code your EA for Strategy Trader using the open source C# programming language, allowing you to code and debug in Microsoft Visual Studio.
Resources to help you code Strategy Trader EAs:
Forexcodesource.com – Provides hundreds of stEA coding examples, free indicators or stEAs, and resources to learn C# programming language. Visit Wiki.fxprogrammers.com 2.
Strategy Trader Community Forums – View webinars and ask questions on how to code a Strategy trader EA. Visit the Strategy Trader Community Forums 3.
FXCM’s Programming Team - Our team can code your stEAs for you or provide the tools you need to save time coding your EAs on your own. To request a quote, complete the following Quote Form
What other options are there to get started with Strategy Trader EAs?
You have many options to get started with Strategy Trader EAs:
1. How do I change my MT4 account to trade with Strategy Trader?
Pre-loaded Strategy Trader EAs – Strategy Trader comes with stEAs pre-loaded that you can begin using right away. This is the fastest way to try out a stEA. 2.
Download a free stEA – Choose from 49 free stEAs at forexcodesource.com. To get started, simply download, upload and activate a free stEA! Download a free stEA Now
Let FXCM create a stEA for you – Our team can take your trading ideas and turn them into Strategy Trader EAs (stEAs) that run on the Strategy Trader platform. To request a quote for your idea, complete the Quote Form
Code your own stEA – If you know how to code in C#, then forexcodesource.com offers hundreds of coding examples and resources to code your strategy as a stEA. Learn more
Moving your MT4 account to Strategy Trader is easy! Please email email@example.com from your email address on file and request to have your MT4 account transferred to the Strategy Trader platform. Be sure to include the read-only account number and allow two business days to complete the transfer.
Please note: Hedging is not available on the Strategy Trader platform. Hedged positions will carry over to Strategy Trader during the transfer; however, all orders created after the transfer will function without hedging.
To learn more about the benefits of Strategy Trader, visit one of the links below:
FXCM LTD (UK) Strategy Trader Page l FXCM LLC (US) Strategy Trader Page
Do you have more MT4 questions? Click Here to Chat Now or click Post Reply and we will provide you with an answer!