Please click on the appropriate link below to view the answer to your question:
Status and Timeframes
What is the status of my deposit? Click here.
How long does the deposit process take? Click here.
Did you receive my deposit? Click here.
Why was my deposit declined? Click here.
What is the fastest way to deposit funds? Click here.
Are there fees to deposit funds? Click here.
What is the minimum deposit to open a standard account? Click here.
We've aimed to make the deposit process as easy as possible. If you have feedback to help us improve, we would love to hear it. Please let us know by clicking Post Reply now.
Last edited by FXCM Online Support; 08-24-2010 at 09:54 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
We always make every effort to process your deposit as soon as possible. To get a better idea of the expected time your deposit will be available in your account, the timeframes to process deposits are:
• Credit or Debit Card: Approximately 1 business day, often less to process.
• Bank Wires: Approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to process.
• ACH or EFT: Approximately 1-5 business days.
• Check: Approximately 10 days after receipt.
You can check the status of a deposit online by running a report from myfxcm.com. This is fast and easy! To run a report, follow these simple steps:
Step 1. Log into MyFXCM.com.
Step 2. Click on Account Statement.
Step 3. Select the account number and time period that you would like to view. Click Get Report.
Step 4. Find the Account Activity section at the bottom of the report and search for an activity that matches your deposit.
• If you see your deposit listed under the Account Activity section of your report, then your deposit has been posted to your account and you can begin trading right away.
• If you do not see your deposit listed under the Account Activity section of your report, then the deposit has not been processed yet.
I cannot see my deposit on my report, what should I do?
In some cases, a deposit cannot be processed because it was declined or because we need to receive additional information from you.
The most common reason credit card deposits cannot be processed are:
1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM – Account Information". Once we receive the required information, we will process your deposit right away.
2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.
o Example: If the name on your trading account is Charles Smith but the name on your card is Chuck Smith, then the deposit will be declined.
3.The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.
o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.
4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.
o In the below image, the correct security code is 891.
5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.
o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.
6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by bank wire or paper check.
7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a differentcredit or debit card, bank wire, or paper check.
The most common reason bank wire deposits cannot be processed are:
1) Deposit is received in a different name than the FXCM Accountholder.
FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Chuck Smith, then the deposit will declined.
2) Deposit is made from a joint bank account to an individual FXCM trading account.
If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will declined.
3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).
If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.
o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will declined.
How do I know my deposit was received?
When you deposit by a credit card, debit card or by ACH, you will receive an e-mail confirmation for your records. You can view an example of this receipt below:
My deposit has been declined, what now?
If your deposit was declined, don’t worry! Feel free to Click Here to Chat Now and we can help you to deposit funds successfully.
An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.
You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:
Last edited by Charles Graves at FXCM; 10-05-2010 at 02:58 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
We always make every effort to process your deposit as soon as possible. To get a better idea of the expected time your deposit will be available in your account, the timeframes to process deposits are:
• Credit or Debit Card: Approximately 1 business day, often less to process.
• Bank Wires: Approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to process.
• ACH or EFT: Approximately 1-5 business days.
• Check: Approximately 10 days after receipt.
Do you always meet your deposit timeframes?
A vast majority of the time deposits are processed right away, however there could be situations where a deposit is not processed within the time line we provide (although this doesn’t happen often). If the reason your deposit has not been processed is because of a high number of incoming deposits, we sincerely apologize for the delay and we thank you for your patience.
Most of the time there is additional information we need before we can process your deposit or the deposit was declined. If we need more information, we will contact you by email right away to request additional information and will continue with the deposit process as long as you reply within 5 business days.
What other reasons would delay a deposit?
In some cases, a deposit cannot be processed because it was declined or because we need to receive additional information from you.
The most common reason credit card deposits cannot be processed are:
1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM – Account Information". Once we receive the required information, we will process your deposit right away.
2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.
o Example: If the name on your trading account is Charles Smith but the name on your card is Chuck Smith, then the deposit will be declined.
3.The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.
o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.
4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.
o In the below image, the correct security code is 891.
5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.
o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.
6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by bank wire or paper check.
7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a differentcredit or debit card, bank wire, or paper check.
The most common reason bank wire deposits cannot be processed are:
1) Deposit is received in a different name than the FXCM Accountholder.
FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Chuck Smith, then the deposit will declined.
2) Deposit is made from a joint bank account to an individual FXCM trading account.
If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will declined.
3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).
If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.
o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will declined.
How do I check on my credit or debit card deposit?
To check on the status of a credit or debit card deposit after 1 business day has passed, please contact FXCM by live chat or by email at admin@fxcm.com and we can let you know if the deposit has arrived. Please provide us with the deposit confirmation number and your email address on file so we can notify you of the status of your deposit.
My deposit has been declined, what now?
If your deposit was declined, don’t worry! Feel free to Click Here to Chat Now and we can help you to deposit funds successfully.
An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.
You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:
Last edited by Charles Graves at FXCM; 10-05-2010 at 02:59 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
There are 3 ways to check if your deposit was received- check your email, run a report from myfxcm.com or by contacting FXCM.
1. Check your email.
When you deposit by a credit card, debit card or by ACH, you will receive an e-mail confirmation for your records. You can view an example of this receipt below:
2. Run a report from myfxcm.com.
To run a report, follow these simple steps:
Step 1. Log into MyFXCM.com.
Step 2. Click on Account Statement.
Step 3. Select the account number and time period that you would like to view. Click Get Report.
Step 4. Find the Account Activity section of the report and search for an activity that matches your deposit.
• If you see your deposit listed under the Account Activity section of your report, then your deposit has been posted to your account and you can begin trading with the available funds.
• If you do not see your deposit listed under the Account Activity section of your report, then the deposit has not been processed yet.
3. Contact FXCM
To check if a deposit was received, please contact FXCM by live chat or by email at admin@fxcm.com and we can let you know if the deposit has arrived.
Did you receive my bank wire?
To check on a bank wire, contact FXCM by live chat or by email at admin@fxcm.com and we can let you know if the deposit has arrived. If it has not arrived, then please send us a copy of the bank wire confirmation by email to admin@fxcm.com or by fax to +1 (212) 897-7669. We will deposit your funds into your trading account you as soon as your deposit is received from your bank.
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by FXCM Online Support; 08-30-2010 at 09:29 AM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
When using our online deposit feature, some issues can arise that will cause the deposit to be declined. Below, we have outlined the cases where your deposit can be declined and the common reasons why you could get this error:
Credit or debit card deposits:
1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM – Account Information". Once we receive the required information, we will process your deposit right away.
2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.
o Example: If the name on your trading account is Charles Smith but the name on your card is Chuck Smith, then the deposit will be declined.
3.The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.
o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.
4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.
o In the below image, the correct security code is 891.
5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.
o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.
6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by bank wire or paper check.
7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a differentcredit or debit card, bank wire, or paper check.
Bank Wire:
1) Deposit is received in a different name than the FXCM Accountholder.
FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Chuck Smith, then the deposit will declined.
2) Deposit is made from a joint bank account to an individual FXCM trading account.
If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.
o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will declined.
3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).
If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.
o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will declined.
My deposit has been declined, what now?
If your deposit was declined, don’t worry! Feel free to Click Here to Chat Now and we can help you to deposit funds successfully.
An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.
You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:
Last edited by FXCM Online Support; 08-24-2010 at 11:24 AM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
Credit or debit card deposits are the fastest way to fund your account. The funds will typically be in your account within one business day.
To fund your account by credit or debit card, follow these simple steps:
Step 1: Please visit the deposit funds link below for the FXCM entity where your account is held. For existing accountholders, you can also log into myfxcm.com and click on Deposit funds.
If you are not sure where your account is held, then please Click Here to Chat Now and we can help you complete your deposit correctly.
Step 2: Once you have selected credit, you will be presented with the deposit form, as seen below. Fill in the information and select “Continue.” Under “Account Number,” you can enter your Temporary ID or simply type “NEW.”
Step 3: Once the deposit is complete, a confirmation page will appear detailing the transaction. Please allow 1 business day for the funds to post to your new FXCM trading account.
Step 4: For your records, a confirmation e-mail will be sent with the deposit details to the e-mail on file.
NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, Click Here to Chat Now and we can help you complete your deposit correctly.
My deposit was approved, what now?
Congratulations! Your deposit should be available in your trading account within 1 business day. Once you see the deposit in your trading account, you can begin trading right away!
My deposit has been declined, what now?
If your deposit was declined, don’t worry! Most clients who experience a declined deposit are able to make another deposit right away. For reasons why a deposit is declined, click here.
We know that getting funds into your account is time sensitive and we are here to help. Click Here to Chat Now and we can help you to deposit funds successfully.
An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.
You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:
Last edited by FXCM Online Support; 10-05-2010 at 02:58 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
How do I fund my existing account by credit or debit card?
Credit or debit card deposits are the fastest way to deposit funds and can be done online with a Visa or Mastercard.
To fund your account by credit or debit card, follow these simple steps:
Step 1. Log into MyFXCM.com.
Step 2. Click on Deposit Funds.
Step 3. Click on the credit or debit card logo.
Step 4. The deposit funds page will display. Enter the deposit amount, your account number and click continue at the bottom.
Step 5. Enter your account number, card information and click continue.
Step 6. The confirmation page will say “Thank you for your deposit" to acknowledge that your deposit was completed successfully. Please allow 1 business day for the funds to post to your FXCM trading account.
Step 7. You will receive a deposit confirmation e-mail as a record of your recent deposit.
NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, Click Here to Chat Now and we can help you complete your deposit correctly.
How long does it take for funds to be processed into my account?
Once funds are received by FXCM, your credit or debit card deposit will generally clear within 1 business day into your FXCM trading account. It is our top priority to make sure that depositing funds is quick and easy for you.
Are there any fees for depositing by credit card?
No, there is no fee for credit debit card deposits. All deposits will go through as a "charge" on your card. *For FXCM Australia clients, if you are concerned about potential fees by your credit card company, please contact your credit card company about any potential fees they may charge for online credit card deposits.
Is the deposit considered a Purchase or Cash Advance?
Credit or debit card deposits are considered a purchase (or payment) and are not processed as a cash advance.
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by FXCM Online Support; 10-05-2010 at 01:45 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
If you are not sure where your account is held, then please Click Here to Chat Now and we can help you complete your deposit correctly.
Step 2: Once you have selected credit, you will be presented with the deposit form, as seen below. Fill in the information and select “Continue.” Under “Account Number,” you can enter your Temporary ID or simply type “NEW.”
Step 3: Once the deposit is complete, a confirmation page will appear detailing the transaction. Please allow 1 business day for the funds to post to your new FXCM trading account.
Step 4: For your records, a confirmation e-mail will be sent with the deposit details to the e-mail on file.
NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, Click Here to Chat Now and we can help you complete your deposit correctly.
How long does it take for funds to be processed into my account?
Once funds are received by FXCM, your credit or debit card deposit will generally clear within 1 business day into your FXCM trading account. It is our top priority to make sure that depositing funds is quick and easy for you.
Are there any fees for depositing by credit card?
No, there is no fee for credit debit card deposits. All deposits will go through as a "charge" on your card. *For FXCM Australia clients, if you are concerned about potential fees by your credit card company, please contact your credit card company about any potential fees they may charge for online credit card deposits.
My deposit was approved, what now?
Congratulations! Your deposit should be available in your trading account within 1 business day and you will receive an email with your live username and password. Once you receive your live trading account username and password, you can begin trading right away!
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by Rob at FXCM; 02-08-2011 at 01:40 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
Depositing by bank wire is the most secure deposit offering; it involves sending funds to FXCM directly from your bank account. This will typically take 1-2 (domestic) or 3-5 (international) business days to post to the account.
If your account is new and this is the first time you are depositing funds, then please visit the deposit funds link below based on the FXCM entity where your account is held:
If you are not sure where your account is held, then please Click Here to Chat Now and we can help you complete your deposit correctly. For existing accountholders, you can also log into myfxcm.com and click on Deposit funds to be directed to the right bank wire information.
If you have an existing account with a live username and password, then follow these simple steps:
Step 1. Log into MyFXCM.com.
Step 2. Click on Deposit Funds.
Step 3. Click on the bank wire logo.
Step 4. The deposit funds page will display. Scroll down to the correct bank wire details for your currency account denomination and click Print. If you are depositing funds to a Euro-denominated forex account, you would use the instructions for EUR Deposits.
Step 5. Visit your local bank, provide them with the bank wire details, and they will send the funds to FXCM. Bank wires take approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to process.
Step 6. After we receive the funds, the wire deposit will be available in your trading account within one business day after receipt. You can verify receipt by viewing your balance in the trading platform or from a myfxcm.com report. For a visual on how to check your report for a deposit, click here.
Congratulations! You have completed the steps to deposit funds by bank wire and you can begin trading right away!
What is an ABA, SWIFT Code, or IBAN?
A description of common bank wire details and how to find them are:
ABA Number - The ABA Number is a nine-digit routing number used in the US, which will appear at the bottom of a US check. You can see this number highlighted on the check below:
SWIFT Code – The SWIFT Code is a unique identification code for a particular bank used for international wire transfers.
REF Number – When sending funds with a bank wire you will want to include your account number as the reference number. If you do not have an account number yet, you will reference the Temporary ID.
Where do I get your ABA, Swift, or IBAN for my bank wire deposit?
The bank account details to use when completing a bank wire deposit depend on what FXCM office your account is held with and the currency denomination of your account. The best way to get the correct bank wire details is to visit the deposit funds link below based on the FXCM entity where your account is held:
If you are not sure what bank details to use for your bank wire deposit, then please Click to Chat now or contact FXCM by email at admin@fxcm.com and we will provide you with the right details.
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by FXCM Online Support; 10-05-2010 at 01:47 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
If your account is new and this is the first time you are depositing funds, then please visit the deposit funds link below based on the FXCM entity where your account is held:
• FXCM LTD (UK): Accepts paper checks in USD and GBP. Click Here.
• FXCM LLC (US): Accepts paper checks in USD. Click Here.
Please note, FXCM Australia provides funding by credit and debit card, bank wire, TT or EFT.
If you are not sure where your account is held, then please Click Here to Chat Now and we can help you complete your deposit correctly. For existing accountholders, you can also log into myfxcm.com and click on Deposit funds to be directed to the right bank wire information.
If you have an existing account with a live username and password, then follow these simple steps:
Step 1. Log into MyFXCM.com.
Step 2. Click on Deposit Funds.
Step 3. Click on the Paper Check deposit option
Step 4. The deposit funds page will appear and will display the correct address to send your funds. An example is below.
Step 5. Send your paper check to FXCM. Please indicate your trading account number on the check (or "TEMPORARY ID" for new accounts). This will help expedite processing and avoid unnecessary errors or delays.
• For FXCM LTD (UK) accountholders, please please make checks payable to Forex Capital Markets LTD.
• For FXCM LLC (US) accountholders, please make checks payable to Forex Capital Markets.
Step 6. After we receive the funds, the paper check deposit will be available in your trading account within ten day after receipt. You can verify that a paper check deposit has processed from the updated balance in the trading platform or from a myfxcm.com report. For a visual on how to check your report for a deposit, click here.
Congratulations! You have completed the steps to deposit funds by paper check and you can begin trading right away!
How long will it take for a check deposit to appear in my trading account?
After receipt, personal checks take ten business days to clear because they must clear both a client's bank account as well as FXCM's bank account. A common misconception among clients is that a check, once having cleared the client's bank, should have automatically cleared our bank as well. This is, however, not the case.
Personal checks and checks drawn on brokerage accounts, depending on the bank and state from which they are drawn, usually take up to ten business days to clear our bank.
Like wire transfers, all official checks, such as a certified, cashier's, or bank check, will be deposited into your trading account generally within one business day after receipt.
Physical checks are not recommended due to the length of time required to process them. For a faster way to deposit funds, click here. If your deposit exceeds $10,000 USD or equivalent, then visit our bank wire walkthrough for a faster funding option.
Would you like help deciding on a funding option? Feel free to Click to Chat Now and we can help save you time to deposit funds.
What is the minimum paper check deposit?
We accept GBP or USD paper checks in the amount of 2,000 or more.
Are there any restrictions for paper check deposits?
Yes. The following restrictions apply with paper check deposits:
• All GBP checks must be drawn on a UK bank and all USD checks are must be drawn on a US bank.
• For USD deposits, only checks with ABA routing numbers will be accepted (i.e., check must have a U.S. affiliate or corresponding bank).
• Foreign checks will not be accepted.
• Checks drawn in a foreign currency (other than GBP or USD) will be returned to the sender.
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by FXCM Online Support; 10-05-2010 at 01:47 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
ACH Deposits are a quick and easy way to deposit directly from your bank account to your FXCM Trading account. To fund your account using an ACH deposit, please follow these instructions:
I already have an account and I am adding additional funds:
1. To add additional funds to your existing FXCM account using an ACH deposit, simply visit MyFXCM and click on “Deposit Funds.”
2. Click on the "ACH Deposits" button. If you do not see this button, then you account is held through our FXCM LTD (UK) entity and you have the option to fund using another option. Currently the ACH deposit option is only available for FXCM LLC (US) accountholders.
3. Complete the form and click "Continue."
4. If you are unsure of your ABA number, Bank Account number or Check number, please see the image below for reference:
How long will it take for my ACH deposit to appear in my account?
ACH deposits may clear into your account as soon as 1 business day, but in some cases up to 5 business days. You can check your account balance to verify if your funds have been applied to your account by logging in to the FXCM Trading Station or www.myfxcm.com. If FXCM is unable to verify all deposit information you will be contacted via email.
What are the minimum and maximum ACH deposit amounts?
There is a minimum deposit of $100 and a maximum deposit of $50,000 per transaction.
Am I eligible to submit an ACH deposit?
ACH deposits are available to FXCM LLC (US) account holders at this time. Also, all ACH deposits must be denominated in USD and be drawn from a bank account located in the United States. You will need to be able to provide your bank account number, and ABA routing number from your checkbook to complete an ACH deposit.
We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!
Last edited by FXCM Online Support; 10-05-2010 at 01:48 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
Where can I locate my temporary ID? – Your temporary ID will be emailed to you by our operations team once FXCM processes your application.
What is my temporary ID for? – Your temporary ID is used for reference when sending FXCM a bank wire. This allows us to know what account to deposit the funds into and is only necessary when funding initially.
Where do I get my Login for the platform? - After your deposit posts you will receive your permanent login (FXCM Account Number) by e-mail. Using this, and the auto-generated password provided when the application was submitted you are now ready to log into the platform and begin trading!
Last edited by Rob at FXCM; 03-04-2011 at 04:13 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
FXCM does not charge any fees to accept deposits. A bank wire fee may be charged by your local bank if you deposit funds by bank wire. As an alternative, you may wish to deposit funds by credit card, debit card, ACH/EFT or check.
Note: If you send funds to FXCM in a different denomination than your account’s base currency, FXCM will automatically convert this for you. You may incur additional fees charged by your financial institution for this currency conversion.
What is the cheapest method overall?
Credit card, debit card, ACH/ EFT and paper check are the most inexpensive ways to deposit funds. We suggest credit or debit card if you are looking for the fastest way to fund your account since the deposit will process within 1 business day, often sooner.
Interested in learning more about depositing funds?
Last edited by FXCM Online Support; 08-24-2010 at 09:52 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
The most popular accounts are standard accounts and micro accounts. The minimum amount to open a Standard account is $2,000 (or 2,000 of the account denomination) and the minimum amount to open a Micro account is $50 (USD only).
What are the differences between the Standard account and the Micro Account?
All FXCM Standard and Micro accounts can take advantage of the award-winning FXCM Trading Station II, No Dealing Desk execution, and DailyFX+ trading signals.
Standard account holders get multi-lingual 24/7 client support from FXCM's Dedicated Account and Operations Specialists by phone, chat and email. Some trading account needs are time-sensitive and our support staff is here for standard account holders when they are needed.
A small starting deposit can make micro accounts a good option for new traders and a small trade size can help reduce risk by minimizing market exposure. Micro accounts receive the added flexibility to trade with small 1k lots where you can limit your cost per pip to about $0.10.
Micro account holders get online support at the dedicated Micro Self-Help Support Center. If a Micro account holder cannot find an answer to their question online, they can contact the micro team by asking a question online. FXCM Micro does not offer a real-time support desk - telephone and chat support are not provided. Because we make about $0.10 per 1k traded, the level of revenue we make per micro lot does not allow us to provide real-time support for micro accounts.
Can I open an account in other currencies?
Yes! You can open an account in many currency account denominations including USD, EUR, GBP, CAD, JPY, AUD and NZD. If you are funding an FXCM account from a currency not listed above, then it would be best to consider converting the funds before sending the funds to FXCM or to contact FXCM to discuss the different funding options.
The minimums to open an account by currency for a Micro and Standard account are below:
What are the different types of accounts offered?
We offer several account types to meet your trading needs including mobile trading, automated trading or Mac-compatible platforms.
You can compare the features of our platforms below:
How do I open an account?
Opening an account is a simple, three-step process.
Complete your application online in minutes. Once an application is received and processed, a temporary ID will be sent by email within 1-2 business days. Once the application is complete and funds are processed, a permanent account number will be sent.
Submit a government issued photo ID and a proof of residence. You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our New Accounts department at admin@fxcm.com OR via fax to 1-212-897-7669.
Fund your account. Most clients find a debit card, credit card or bank wire to be the fastest and easiest funding methods. Once the application is complete and funds are processed, a permanent account number will be sent by email and you can begin trading right away!
To open an account now, please click on one of the links below:
If you have more questions about opening an account, click here to chat with an FXCM Specialist or post your question and we will reply soon.
Last edited by Rob at FXCM; 02-08-2011 at 12:26 PM.
Thank you for being a part of our trading community!
Want to discuss how our resources can help you reach your trading goals? Add your post to join the conversation or feel free to contact us directly at help@fxcm.com!
Disclaimer: Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts. Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary and does not constitute investment advice. Forex Capital Markets LLC. will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.
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