Thread: Deposit FAQ's

Deposit - Frequently Asked Questions

Please click on the appropriate link below to view the answer to your question:

Status and Timeframes

• What is the status of my deposit? Click here.
• How long does the deposit process take? Click here.
• Did you receive my deposit? Click here.
• Why was my deposit declined? Click here.
• What is the fastest way to deposit funds? Click here.

How to Deposit

• How do I fund by credit or debit card? Click here.
• How do I fund by bank wire? Click here.

Other Questions

• Are there fees to deposit funds? Click here.
• What is the minimum deposit to open a micro account? Click here.

We've aimed to make the deposit process as easy as possible. If you have feedback to help us improve, we would love to hear it. Please let us know by clicking Post Reply now.

What is the status of my deposit?

We always make every effort to process your deposit as soon as possible. To get a better idea of the expected time your deposit will be available in your account, the timeframes to process deposits are:

• Credit or Debit Card: Approximately 1 business day, often less to process. Note: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account.
• Bank Wires: Approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to receive.

When your funds are credited to your account, you will receive an auto email notification letting you know that the transaction was completed.

Additionally, you can check the status of a deposit online by running a report from MyFXCM.com. This is fast and easy! To run a report, follow these simple steps:

Step 1. Log into MyFXCM.com.

Step 2. Click on Account Statement.

Step 3. Select the account number and time period that you would like to view. Click Get Report.

Step 4. Find the Account Activity section at the bottom of the report and search for an activity that matches your deposit.

• If you see your deposit listed under the Account Activity section of your report, then your deposit has been posted to your account and you can begin trading right away.
• If you do not see your deposit listed under the Account Activity section of your report, then the deposit has not been processed yet.

I cannot see my deposit on my report, what should I do?

In some cases, a deposit cannot be processed because it was declined or because we need to receive additional information from you.

The most common reason credit card deposits cannot be processed are:

1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM Micro - Deposit Information". Once we receive the required information, we will process your deposit right away.

2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.

o Example: If the name on your trading account is Charles Smith but the name on your card is Christine Smith, then the deposit will be declined.

3.The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.

o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.

4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.

o In the below image, the correct security code is 891.

5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.

o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.

6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by Bank Wire.

7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a different credit or debit card, or bank wire.

The most common reason bank wire deposits cannot be processed are:

1) Deposit is received in a different name than the FXCM accountholder.

FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

2) Deposit is made from a joint bank account to an individual FXCM trading account.

If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).

If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.

o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will be declined.

How do I know my deposit was received?

When you deposit by a credit card or debit card, you will receive an e-mail confirmation for your records. You can view an example of this receipt below:

When your bank wire has been received and is credited to your trading account, you will receive an auto email notification letting you know that the transaction was completed.

My deposit has been declined, what now?

If your deposit was declined, don’t worry! Feel free to click here and we can help you to deposit funds successfully.

An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.

You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:

l Credit or Debit Card l Bank Wire l

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!

Return to Deposit Questions

How long does the deposit process take?

We always make every effort to process your deposit as soon as possible. To get a better idea of the expected time your deposit will be available in your account, the timeframes to process deposits are:

• Credit or Debit Card: Approximately 1 business day, often less to process. Note: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account
• Bank Wires: Approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to receive.

Do you always meet your deposit timeframes?

A vast majority of the time deposits are processed right away, however there could be situations where a deposit is not processed within the time line we provide (although this doesn’t happen often). If the reason your deposit has not been processed is because of a high number of incoming deposits, we sincerely apologize for the delay and we thank you for your patience.

Most of the time there is additional information we need before we can process your deposit or the deposit was declined. If we need more information, we will contact you by email right away to request additional information and will continue with the deposit process as long as you reply within 5 business days.

What other reasons would delay a deposit?

In some cases, a deposit cannot be processed because it was declined or because we need to receive additional information from you.

The most common reason credit card deposits cannot be processed are:

1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM Micro - Deposit Information". Once we receive the required information, we will process your deposit right away.

2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.

o Example: If the name on your trading account is Charles Smith but the name on your card is Christine Smith, then the deposit will be declined.

3. The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.

o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.

4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.

o In the below image, the correct security code is 891.

5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.

o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.

6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by bank wire.

7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a different credit or debit card, or bank wire

The most common reason bank wire deposits cannot be processed are:

1) Deposit is received in a different name than the FXCM Accountholder.

FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

2) Deposit is made from a joint bank account to an individual FXCM trading account.

If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).

If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.

o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will be declined.

How do I check on my credit or debit card deposit?

To check on the status of a credit or debit card deposit after 1 business day has passed, please contact FXCM by clicking here or by email at admin@fxcmmicro.com and we can let you know if the deposit has arrived. Please provide us with the deposit confirmation number and your email address on file so we can notify you of the status of your deposit.

My deposit has been declined, what now?

If your deposit was declined, don’t worry! Feel free to click here and we can help you to deposit funds successfully.

An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.

You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the links below:

l Credit or Debit Card l Bank Wire l

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!

Return to Deposit Questions

Did you receive my deposit?

There are 3 ways to check if your deposit was received- check your email, run a report from myfxcm.com or by contacting FXCM.

1. Check your email.

When you deposit by a credit card or debit card, you will receive an e-mail confirmation for your records. You can view an example of this receipt below:

You will also receive an auto-notification email shortly after the funds are credited to your trading account.

2. Run a report from myfxcm.com.

To run a report, follow these simple steps:

Step 1. Log into MyFXCM.com.

Step 2. Click on Account Statement.

Step 3. Select the account number and time period that you would like to view. Select in what format you would like to download the report. Click Get Report.

Step 4. Find the Account Activity section of the report and search for an activity that matches your deposit.

• If you see your deposit listed under the Account Activity section of your report, then your deposit has been posted to your account and you can begin trading with the available funds.
• If you do not see your deposit listed under the Account Activity section of your report, then the deposit has not been processed yet.

3. Contact FXCM

To check if a deposit was received, please contact FXCM Micro directly via Deposit Question submission page. We will reply to your request as soon as possible.

Did you receive my bank wire?

You will receive an email notification shortly after your bank wire is credited to your trading account. You may also run an Account Summary report on MyFXCM.com (as outlined above) to check if the funds have reached your account. If funds have not arrived within 3-5 business days, then please send us a copy of the bank wire confirmation by email to admin@fxcmmicro.com. We will deposit your funds into your trading account within one business day from when your deposit is received from your bank.

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!

Return to Deposit Questions

Why was my deposit declined?

When using our online deposit feature, some issues can arise that will cause the deposit to be declined. Below, we have outlined the cases where your deposit can be declined and the common reasons why you could get this error:

Credit or debit card deposits:

1. We need a copy of your credit card, debit card or a credit card statement.
This is more likely to happen if the account is new. If you fund by credit or debit card, then we may request a copy of the credit or debit card or a page of the account statement for security reasons. To check if we asked for a copy of your card or a page of an account statement, please check your email for an email with subject, "FXCM Micro – Deposit Information". Once we receive the required information, we will process your deposit right away.

2. The name on the card does not match the name on your account.
If the name on your credit or debit card does not match the account holder’s name, then the deposit will be declined. In order to accept a deposit, the funds must come from an account with a name matching your FXCM account.

o Example: If the name on your trading account is Charles Smith but the name on your card is Christine Smith, then the deposit will be declined.

3. The address information that you submitted does not match the address information for the card that you are using.
The address used for the deposit must match the address listed on the credit or debit card. You can check your credit or debit card statement to make sure the address used is correct.

o Example: If the address on your credit or debit card account is 32 Old Slip but the address you used to complete the deposit is 201 Mission Street, then the deposit will be declined.

4. The 3 digit security code on the back of your card does not match.
CVV2 is the last 3 digits on the back of your credit card. A third party verification service checks this number against an independent database. If the number does not match, we are unable to accept this payment.

o In the below image, the correct security code is 891.

5. The deposit amount exceeds the card's daily limit.
Many debit and credit cards will have a limit on how much can be charged daily in order to protect your funds. If you try to fund an amount larger than this limit, the deposit will be declined. There are 2 solutions: You can break up your deposit into multiple transactions (try 2-3 deposits) or you can contact your bank or card issuer to temporarily remove this limit.

o Example: If a $5,000 deposit is declined, then you can make 2 deposits of $2,500.00 or you can call your card issuer to ask that they increase your daily purchase limit.

6. Your card has fraud protection that prevents us from processing this deposit.
A security feature on your card is preventing FXCM's automated system from processing the deposit. Please contact your card issuer for more details on how to resolve this issue. In the mean time, you can still deposit by bank wire.

7. The deposit was made with a prepaid credit or debit card.
We do not accept prepaid credit or debit cards because we are unable to verify where the funds originated, but we do have other options for funding your account. You can fund your account with a different credit or debit card or via bank wire.

Bank Wire:

1) Deposit is received in a different name than the FXCM Accountholder.

FXCM accepts deposits that come from a bank account, credit card, or debit card in the FXCM account holder's name only. Deposits received in a different name than the FXCM account are declined and will not be processed.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

2) Deposit is made from a joint bank account to an individual FXCM trading account.

If you deposit funds from a joint bank account, make sure the deposit is sent under the trading accountholder's name and not under the other bank accountholder's name. For example, a deposit will be declined if funds are deposited in the primary bank accountholder’s name but the trading account is under the joint accountholder’s name.

o Example: If the name on your trading account is Charles Smith but a bank wire is received from Christine Smith, then the deposit will be declined.

3) Deposit is made from a business bank account to individual FXCM trading account (or the opposite).

If you deposit funds from a business bank account to fund an individual FXCM trading account, the deposit will be declined. The business bank account is considered the funding entity and the deposit is a 3rd party deposit because funds were not received in the name of the accountholder.

o Example: If the name on your account is Charles Smith but a bank wire is received from Mr. Smith Corporation, then the deposit will be declined.

My deposit has been declined, what now?

If your deposit was declined, don’t worry! Feel free to contact us via Deposit Question submission page or via email to admin@fxcmmicro.com

An e-mail will be sent that explains why the deposit was declined, along with the steps to get your deposit processed.

You may want to consider another funding method if you continue to have issues depositing funds. For a step-by-step guide to deposit funds, click on one of the two links below:

Credit or Debit Card l Bank Wire

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!

Return to Deposit Questions

How do I fund my account by credit or debit card?

Credit or debit card deposits are the fastest way to deposit funds and can be done online with a Visa or Mastercard.

To fund your account by credit or debit card, follow these simple steps:

Step 1. Log into MyFXCM.com using your live account information.

Step 2. Click on Deposit Funds.

Step 3. Click on the credit or debit card logo.

Step 4. You will need to confirm that you understand the risks associated with this product and that you consider this product to be suitable for you. To do this, read the disclosures and click continue.

Step 5. The deposit funds page will display. Select your account number from the drop down, confirm the cardholder’s first and last name and enter the deposit amount. Click continue at the bottom. (Please note: The minimum Credit/Debit Card Deposit is $50, the maximum is $10,000 in a single month)

Step 6. Confirm the following auto-populated information: Email Address, Account Number or Temporary ID, Cardholder’s Name, Deposit Amount, and Cardholder’s Residential Address. (Note: Telephone number may not contain any symbols or spaces)
The following sections must be manually entered or selected from a drop down list: Card Type, Card Number, Expiration Date, Card Verification Number, Trading Account Currency Denomination (FXCM will receive the funds in the denomination selected here), Credit Card Issuing Bank’s Name, Cardholder’s Billing Address.

If your billing address is the same as your residential address, select "Same as residential address".

Step 7. The confirmation page will say “Thank you for your deposit" to acknowledge that your deposit was completed successfully. Please allow 1 business day for the funds to post to your FXCM trading account.
Note: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account.

Step 8. You will receive a deposit confirmation e-mail as a record of your recent deposit.

NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, please click here.



How long does it take for funds to be processed into my account?

Once funds are received by FXCM, your credit or debit card deposit will generally clear within 1 business day into your FXCM trading account. It is our top priority to make sure that depositing funds is quick and easy for you.

Note: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account.

Are there any fees for depositing by credit card?

No, there is no fee for credit debit card deposits. All deposits will go through as a "charge" on your card.

Is the deposit considered a Purchase or Cash Advance?

Credit or debit card deposits are considered a purchase (or payment) and are not processed as a cash advance.

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!


Return to Deposit Questions

How do I deposit using a bank wire?

Depositing by bank wire is the most secure deposit offering; it involves sending funds to FXCM directly from your bank account. This will typically take 1-2 (domestic) or 3-5 (international) business days to post to the account.

Log into myfxcm.com and click on Deposit funds and the Bank Wire icon to be directed to the right bank wire information as listed in the steps listed below.
You may also visit the deposit funds link below based on the FXCM entity where your account is held and proceed from step 4 below:

• FXCM LTD (UK): Click Here.
• FXCM LLC (US): Click Here.

If you are not sure where your account is held, then please log into MyFXCM.com and click on Deposit funds to be directed to the right bank wire information.

Step 1. Log into MyFXCM.com using the same information you use to log in to the Trading Station.

Step 2. Click on Deposit Funds.

Step 3. Click on the bank wire logo.

Step 4. The deposit funds page for that FXCM entity will display. Click on the bank wire logo.

Step 5. The bank wire details will appear lower down on the screen.
Note: FXCM Micro LTD clients should scroll down to the correct bank wire details for their country of residence (UK or International) and click Print. For instance, if your bank is based in the UK, you would use the United Kingdom Residents information. If your bank account is based in India, you would use the International Clients information.

Step 6. Visit your local bank, provide them with the bank wire details, and they will send the funds to FXCM. Bank wires take approximately 1-2 business days (Domestic) & 3-5 business days (International), often less to be received.

Step 7. After we receive the funds, the wire deposit will be available in your trading account within one business day after receipt. You will receive an automatic notification once the funds reach your account. You can verify receipt by viewing your balance in the trading platform or from a MyFXCM.com report. For a visual on how to check your report for a deposit, click here (Deposit FAQ's).

Congratulations! You have completed the steps to deposit funds by bank wire and you can begin trading right away!

What is an ABA, SWIFT Code, or IBAN?

A description of common bank wire details and how to find them are:

ABA Number - The ABA Number is a nine-digit routing number used in the US, which will appear at the bottom of a US check. You can see this number highlighted on the check below:



SWIFT Code – The SWIFT Code is a unique identification code for a particular bank used for international wire transfers.

REF Number – When sending funds with a bank wire you will want to include your account number as the reference number. If you do not have an account number yet, you will reference the Temporary ID.

Where do I get your ABA, Swift, or IBAN for my bank wire deposit?

The bank account details to use when completing a bank wire deposit depend on what FXCM office your account is held with. The best way to get the correct bank wire details is to visit the deposit funds link below based on the FXCM entity where your account is held:

• FXCM LTD (UK): Click Here.
• FXCM LLC (US): Click Here.

If you are not sure what bank details to use for your bank wire deposit, then please click here or contact FXCM by email at info@fxcmmicro.com and we will provide you with the right details.

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!


Return to Deposit Questions

Are there any fees for depositing funds?

FXCM does not charge any fees to accept deposits. A bank wire fee may be charged by your local bank if you deposit funds by bank wire. As an alternative, you may wish to deposit funds by credit or debit card.

Note:If the funds originate in a different denomination than your account’s base currency, they will be automatically converted before reaching FXCM (by your bank or credit card company). You may incur additional fees charged by your financial institution for this currency conversion.


What is the cheapest method overall?

Credit and debit cards are the most inexpensive ways to deposit funds. We suggest credit or debit card if you are looking for the fastest way to fund your account since the funds may be instantly available to you in your account and will take no longer then 1 business day to process.

Interested in learning more about depositing funds?

Click here to learn more about depositing by Debit / Credit Card or Bank Wire.

Return to Deposit Questions

What is the minimum amount to open an account?

The minimum amount to open a Micro account is $50 (USD only).

What are the differences between the Standard account and the Micro Account?

All FXCM Standard and Micro accounts can take advantage of the award-winning FXCM Trading Station II, No Dealing Desk execution, and DailyFX+ trading signals.

FXCM Standard and Micro accounts have the ability to trade with small 1k lots where you can limit your cost per pip to about $0.10. A small trade size can help reduce risk by minimizing market exposure.

Standard account holders get multi-lingual 24/7 client support from FXCM's Dedicated Account and Operations Specialists by phone, chat and email. Some trading account needs are time-sensitive and our support staff is here for standard account holders when they are needed.

A small starting deposit can make micro accounts a good option for new traders.

Micro account holders get online support at the dedicated Micro Self-Help Support Center. If a Micro account holder cannot find an answer to their question online, they can contact the micro team by asking a question online. FXCM Micro does not offer a real-time support desk - telephone and chat support are not provided. Micro clients generally generate less trading-related revenue than other clients. Therefore, it is not cost-effective to provide real-time support to them.


How do I open an account?

Opening an account is a simple, three-step process.

1. Complete your application online in minutes. Once an application is received and processed, you will receive a login instantaneously.
2. Submit a government issued photo ID and a proof of residence. You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our New Accounts department at admin@fxcmmicro.com, or via the Upload Documentation option on www.myfxcm.com
3. Fund your account. Most clients find a credit card, or debit card to be the fastest and easiest funding methods. Credit card and debit card deposits submitted via www.myfxcm.com may be instantly available in your FXCM account for trading.
   International Clients: Your account status will remain as locked until your supporting documents are received and your application has been reviewed. Once the application and funds have been processed, you can begin trading right away!

To open an account now, please click on the following link:

FXCM Micro Account Application

Do you have other questions?

If you have more questions about opening a Micro account, contact the micro team by asking a question online.


Return to Deposit Questions

What is the fastest way to deposit?

Credit or debit card deposits are the fastest way to fund your account. The funds will typically be in your account within one business day, and may be available instantaneously..

Once your application is processed the operations department will send your live account information to the email address you put on your application. To fund your account by credit or debit card, follow these simple steps:

Step 1. Log into MyFXCM.com

Step 2. Click on Deposit Funds.

Step 3. Click on the credit or debit card logo.

Step 4. You will need to confirm that you understand the risks associated with this product and that you consider this product to be suitable for you. To do this, read the disclosures and click continue.

Step 5. The deposit funds page will display. Select your account number from the drop down, confirm the cardholder’s first and last name and enter the deposit amount. Click continue at the bottom. (Please note: The minimum Credit/Debit Card Deposit is $50, the maximum is $10,000 in a single month).

Step 6. Confirm the following auto-populated information: Email Address, Account Number or Temporary ID, Cardholder’s Name, Deposit Amount, and Cardholder’s Residential Address. (Note: Telephone number may not contain any symbols or spaces)
The following sections must be manually entered or selected from a drop down list: Card Type, Card Number, Expiration Date, Card Verification Number, Credit Card Issuing Bank’s Name, Cardholder’s Billing Address.
NOTE: FXCM Micro can only accept deposits in USD.

If your billing address is the same as your residential address, select 'same as residential address'.

Step 7. The confirmation page will say “Thank you for your deposit" to acknowledge that your deposit was completed successfully. Please allow 1 business day for the funds to post to your FXCM trading account.
NOTE: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account.

Step 8. You will receive a deposit confirmation e-mail as a record of your recent deposit.

NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, please click here or contact FXCM by email at admin@fxcmmicro.com



How long does it take for funds to be processed into my account?

Once funds are received by FXCM, your credit or debit card deposit may be instantly available to you in your FXCM trading account but no longer than one (1) business day. It is our top priority to make sure that depositing funds is quick and easy for you.

Are there any fees for depositing by credit card?

No, there is no fee for credit debit card deposits. All deposits will go through as a "charge" on your card.

Is the deposit considered a Purchase or Cash Advance?

Credit or debit card deposits are considered a purchase (or payment) and are not processed as a cash advance.

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!


Return to Deposit Questions

Originally Posted by FXCM Micro Support

What is the fastest way to deposit?

Credit or debit card deposits are the fastest way to fund your account. The funds will typically be in your account within one business day, and may be available instantaneously..

Once your application is processed the operations department will send your live account information to the email address you put on your application. To fund your account by credit or debit card, follow these simple steps:

Step 1. Log into MyFXCM.com

Step 2. Click on Deposit Funds.

Step 3. Click on the credit or debit card logo.

Step 4. You will need to confirm that you understand the risks associated with this product and that you consider this product to be suitable for you. To do this, read the disclosures and click continue.

Step 5. The deposit funds page will display. Select your account number from the drop down, confirm the cardholder’s first and last name and enter the deposit amount. Click continue at the bottom. (Please note: The minimum Credit/Debit Card Deposit is $50, the maximum is $10,000 in a single month).

Step 6. Confirm the following auto-populated information: Email Address, Account Number or Temporary ID, Cardholder’s Name, Deposit Amount, and Cardholder’s Residential Address. (Note: Telephone number may not contain any symbols or spaces)
The following sections must be manually entered or selected from a drop down list: Card Type, Card Number, Expiration Date, Card Verification Number, Credit Card Issuing Bank’s Name, Cardholder’s Billing Address.
NOTE: FXCM Micro can only accept deposits in USD.

If your billing address is the same as your residential address, select 'same as residential address'.

Step 7. The confirmation page will say “Thank you for your deposit" to acknowledge that your deposit was completed successfully. Please allow 1 business day for the funds to post to your FXCM trading account.
NOTE: Credit & Debit transactions via MyFXCM.com may be instantly available to you in your FXCM trading account.

Step 8. You will receive a deposit confirmation e-mail as a record of your recent deposit.

NOTE: If the deposit is declined, a page will appear that explains some of the potential reasons. If you recognize a potential reason for the deposit to be declined, please complete the steps again. To get help with your deposit, please click here or contact FXCM by email at admin@fxcmmicro.com



How long does it take for funds to be processed into my account?

Once funds are received by FXCM, your credit or debit card deposit may be instantly available to you in your FXCM trading account but no longer than one (1) business day. It is our top priority to make sure that depositing funds is quick and easy for you.

Are there any fees for depositing by credit card?

No, there is no fee for credit debit card deposits. All deposits will go through as a "charge" on your card.

Is the deposit considered a Purchase or Cash Advance?

Credit or debit card deposits are considered a purchase (or payment) and are not processed as a cash advance.

We've aimed to make the deposit process fast and easy. If you have feedback to help us improve, we would love to hear it. Click Post Reply now!


Return to Deposit Questions

I registered for a Micro lot $50 (CAD) Account. Need to submit documentation, but my account has no option to submit by Credit Card.
Please clarify. Thanks

Hello Ken2012, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


What is the status of my account?

Since resolving your issue will involve discussing specific account information, I will send you an email in order to best assist you.


How can I ask you a question privately if I don't want to post my question on the forum?

Here at FXCM, protecting your privacy is of the highest importance. When you have a question that includes:

*Account Number
*Full Name
*Home Address
*Phone Number
*Specific Account Information

Please contact us directly by using one of the methods below.


Standard Accounts:

Standard accounts are entitled to live support by phone or by chat 24 hours a day 7 days a week. Please click here to chat now!


Micro Accounts:

Micro Accounts receive support exclusively through the micro support site which is http://www.forexmicrolot.com/forex-answers.jsp


How do I post questions?

If you cannot find your specific question on the site please scroll down to the portion that reads "Please Complete the Form Below"

From there please choose the type of question you would like to ask.

Once you have chosen the type of question you would like to ask please fill out all the required fields and click "Submit".

An FXCM micro representative will be more than happy to answer any questions you would like to ask.


Do I need to have a US Dollar currency account in order to deposit funds into my FXCM account?

That is going to depend on whether you are opening an FXCM Standard or FXCM Micro account. Standard accounts also have the functionality of trading micro lots (increments of 1K) available and offer many advantages over micro accounts.


What advantages do standard accounts have over micro accounts?

Some of the advantages to holding a standard account include but are not limited to:

• 24/7 technical support via chat, email, or phone

• FXCM LTD accounts can trade CFDs and Stock Indices

• Free mobile trading.

• Different account denominations.

• Different account types and platforms.

• Plus much more!

Please click here (Benefits of Upgrading to an FXCM Standard Account) for more information on the advantages of having a standard account. The minimum starting balance for a standard account is $2000. Please let me know if a standard account would be something of interest to you, and I will be more than happy to put you in touch with a specialist that can go over all your options, including methods of deposit.


I would prefer to open a micro account. Can I have some more information about that?

Sure thing! The minimum deposit for an FXCM Micro account is $50 US Dollars. Remember that micro accounts can only be funded in US Dollars. If you are looking to open a micro account, you can open one by clicking on the link below:

Open a Forex Trading Micro Account for as Little as $50 Dollars

What happens if I try to deposit funds into a micro account with a currency denomination other than US Dollars?

FXCM Micro accounts can only be funded in U.S. Dollars. However, if the debit /credit card or bank account you're using to make the deposit is denominated in another currency, deposits are still made in the same fashion.


Please click here (Deposit FAQ's) for more information about how you can deposit funds by debit or credit card.

Please click here (Deposit FAQ's) for more information about how you can deposit funds by bank wire.


When you're making the deposit via MyFXCM.com you will be prompted to enter the amount you wish to deposit.

When you enter the amount of your deposit, this is the amount you are going to deposit in U.S. Dollars. If your debit / credit card or bank account is denominated in another currency, your debit / credit card company or bank will convert the amount of currency needed to deposit the amount you enter in U.S. Dollars.

For example, if your account is denominated in Euros, and you enter the number 100 for a deposit, your debit / credit card company or bank will charge you the amount of Euros needed in order to make a deposit for $100 U.S. Dollars.

FXCM does not charge a conversion fee for this service. However, your debit / credit card company or bank may charge a conversion fee. This also applies to deposits by bank wire. Please contact your debit / credit card company or bank directly for more information.


If a micro account is what you are interested in, please let me know when you have submitted your application and I would be more than happy to help you with the depositing process. Thank you in advance for your time and I look forward to hearing from you soon.

Thank you again for your post Ken2012! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by Ken2012

I registered for a Micro lot $50 (CAD) Account. Need to submit documentation, but my account has no option to submit by Credit Card.
Please clarify. Thanks

Deposit funds page places the deposit in personal checking deducted from fxcm account??

I ask because I just tried to deposit funds into my existing fxcm account and just noticed that following the deposit funds selection wound up moving the money from the fxcm account to my personal checking. Common mistake or was I suffering the eyesight of the blind?

Thanks for any time you have to answer and/or request further information.

William

Hello William Stade, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


Does the Deposit Funds page allow me to send funds into my personal checking account deducted from my FXCM trading account?

The Deposit Funds (How do I deposit funds?) page is where you can deposit funds from one of your personal accounts (checking account, credit card account, etc.) to your FXCM trading account. To move funds from your FXCM trading account to a personal account you would need to Withdraw Funds (How do I withdraw funds?).

I took a look at your account and it looks like you recently made two successful card deposits into your FXCM trading account. I don't see that any withdrawals were made. Please let me know if you're still not sure about something or if you need further clarification. I hope you're enjoying the holiday season!


Thank you again for your post William Stade! Please free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by William Stade

Deposit funds page places the deposit in personal checking deducted from fxcm account??

I ask because I just tried to deposit funds into my existing fxcm account and just noticed that following the deposit funds selection wound up moving the money from the fxcm account to my personal checking. Common mistake or was I suffering the eyesight of the blind?

Thanks for any time you have to answer and/or request further information.

William