Thread: Where did my deposit go?

Hi there!

I did a deposit on friday 04/20 and still have not received any money on my trading account. I got a confirmation mail and the money have been payed from my card. Sent FXCM a mail at support too, but no answer.

So just wonder how long time does it take to get the money on my micro account so I can start trading?

Sincerly, Duy Thanh Vo

Hello Thanh Duy Vo, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


What is the status of my deposit?

Congratulations! I see that your deposit was just processed and applied to your account. Please click on the link below that corresponds to what type of account you have to learn more about deposits and how long they usually take:

Standard Account Deposit FAQs (Deposit FAQ) | (Deposit FAQ's)Micro Account Deposit FAQs

Please let me know if you have any other questions regarding your deposit or anything else in general. Remember I am always here to help!


How can I ask you a question privately if I don't want to post my question on the forum?

Here at FXCM, protecting your privacy is of the highest importance. When you have a question that includes:

*Account Number
*Full Name
*Home Address
*Phone Number
*Specific Account Information

Please contact us directly by using one of the methods below.


Standard Accounts:

Standard accounts are entitled to live support by phone or by chat 24 hours a day 7 days a week. Please click here to chat now!


Micro Accounts:

Micro Accounts receive support exclusively through the micro support site which is http://www.forexmicrolot.com/forex-answers.jsp


How do I post questions?

If you cannot find your specific question on the site please scroll down to the portion that reads "Please Complete the Form Below"

From there please choose the type of question you would like to ask.

Once you have chosen the type of question you would like to ask please fill out all the required fields and click "Submit".

An FXCM micro representative will be more than happy to answer any questions you would like to ask.


Thank you again for your post Thanh Duy Vo! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by Thanh Duy Vo

Hi there!

I did a deposit on friday 04/20 and still have not received any money on my trading account. I got a confirmation mail and the money have been payed from my card. Sent FXCM a mail at support too, but no answer.

So just wonder how long time does it take to get the money on my micro account so I can start trading?

Sincerly, Duy Thanh Vo