FAQs MetaTrader 4

DailyFX Forum Administrator · #1 (**permalink**) 05-06-2009, 05:48 PM

IMPORTANT UPDATE: Demo accounts are now available. Click Here

TOP MT4 FAQs (Last Updated 5/20/2009)

What is the minimum to open an account?
The minimum for FXCM's MetaTrader 4 platform is 2,000 USD or 2,000 Euro or 2,000 GBP or 2,000 AUD or 2,000 NZD or 200,000 JPY.

You can open an account denominated in USD, EUR, GBP, AUD, NZD or JPY
How do I register for a demo account?
Demo accounts are available. Click here to register.
How do I open a live account?
You can fill out the MetaTrader specific application here
If you are an existing account holder you can fill out the transfer form. Please contact Client Services Client Services Contact details
Is hedging available?
FXCM UK accounts offer hedging. FXCM US accounts will not be offering hedging as per new NFA rules.
What build of MT4 is FXCM offering?
Currently we offer Build 224 on MT4 powered by Boston Technologies.
Can I trade Micro lots?
The minimum trade size with FXCM is 10K. This is represented as a volume of 0.10 in the MetaTrader platform.
Why do I get get the error message "Trade Context Busy"?
All market execution orders on MT4 will be filled at the best price available in the market. There can be a delay in getting a confirmation from our banks. This message appears if the cancel button is pressed while an order is in the process of execution. To resolve the error message Trade Context Busy, log out and log in to the FXCM Metatrader 4 platform.
Does MT4 have the same NDD price feed as the FX Trading Station?
Yes.
Will I be able to upload my Expert Advisor?
Yes.
Will phone orders be allowed?
Phone dealing is available but only to place stops/limits to close an open position. You can also place pending / entry orders. Market orders are not available via phone.
Is MT4 mobile trading platform available?
This capability will not be available for the initial release.
Will I be able to manage other people’s accounts?
Initially FXCM will not be offering the MT4 MultiTerminal software. This is a feature that we may be offering in the future.
Will fractional pips be offered on MT4?
Yes.
Will I be able to open a EUR, GBP, USD or JPY MetaTrader accounts?
Yes
Will I be able to download the software on my Macintosh computer?
The MT4 software will only be available for Windows based applications.
Will I have access to DailyFX+?
Yes. All FXCM live account holders have access to DailyFX+View a tutorial of the site here: DailyFX+ Walkthrough
Will I be able to use the MT4 and FXTS software interchangeably?
Once your live account is setup, you will be provided with a login for MT4 to place trades and a read only login for the FXCM Trading Station. You will not be able to place trades from the Trading Station.
Will one-click/double-click features be available on MT4?
No. This feature is only available through the FX Trading Station.
Will MT4 allow for partial fills on large orders?
Yes.
Will there be order size limits on MT4?
No, there will be no order size limits on MT4. Large orders can be executed through partial fills.
Will my client terminal need to be on for the trailing stop to execute?
Yes. This is a limitation of the MetaTrader software. This is not the case when trading via FXCM’s FX Trading Station.
Can I have two accounts show in the MT4 client terminal?
Only one account will show at a time in the MT4 Client Terminal.
What is the GMT offset for FXCM?
There are currently two different technology providers for MT4.
If the icon on your desktop says FXCM Trader 4, your GMT offset is -4
If the icon on your desktop says FXCM MT4 powered by BT, your GMT offset is +1

Nash Wadud · #2 (**permalink**) 05-11-2009, 09:49 AM

FXCM PROGRAMMING SERVICES

What Programming languages do you offer?
Our programmers are able to help clients implement their automated strategy designs on platforms such as TradeStation, MetaTrader, among other, upon request.

What is the cost for programming services?
The standard hourly service rate is $100.

What are some examples of application created by the FXCM Programming Services Team?

The following are examples of basic applications that FXCM has created that illustrate the diverse abilities of the FXCM Programming Services Team.

Orders2Go FXCMRTD is an application developed using Visual Basic which allows users of Microsoft Excel to extract trading information such as bid, ask, high, low, contract size and other related information from their trading account.
Order2Go Alerter emails traders when a trade is either opened or closed, or when a pre-set price is reached.
FXCM Rates & News is a Google desktop gadget that update rates and news in real-time.

Where can I access and download APIs?
Users with API access can download permitted APIs on FXProgrammers.com. Other users can view details and request access to the available APIs. Click Here for more information on FXCM Programming Interfaces (APIs).

How can I get started with FXCM Programming Services?
If you would like FXCM Programming Services to develop custom software for your trading or have questions regarding project possibilities please e-mail consulting@fxcm.com or via telephone at 212-897-7660, ext. 719085.

Jason Andrus · #3 (**permalink**) 05-15-2009, 04:05 PM

[*]Why does the message "off quotes" occur?
On the MT4 platform powered by Boston Technologies, off quotes will appear when you try do an operation which is not supported by the platform such as trying to trade a micro lot, trying to partially close a position, trying to add a stop or limit in the market execution window, etc. If you receive the off quotes message and do not know what caused this, please notify client services. Click here for contact numbers

Jason Rogers · #4 (**permalink**) 10-16-2009, 02:14 PM

Partial Closes

Although clients are able to partially close positions on the MT4 demos it is not a feature available on live MT4 accounts at this time. The live account trades utilize the Boston Technologies bridge which is not able to support partial closes yet.

If you would like to scale out of positions, we recommend opening multiple tickets instead of opening one ticket for the entire amount. That way you can close out specific amounts at each exit point.

Auto Syncs

The FXCM statement accessed via www.myfxcm.com or the FX Trading Station II is the record of statement for MT4 accounts. It is important to understand MT4 is only an interface and that a client should reference the read only FXCM Trading Station to confirm their executed prices and orders.

FXCM reconciles the MT4 statement with the FXCM statement via Auto Syncs to ensure the balance on MT4 reflects the balance on the FXCM statement. For example rollover is calculated by FXCM then transmitted to MT4 via an Auto Sync to either add or deduct rollover (swap).