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  #16 (permalink)  
Old 07-08-2009, 01:11 PM
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Dear FXCM help team,

Iam unable to connect to your acceptor; after sending the login message and the user request message, I don't receive a response.

Before a while, I was able to connect, but now I can't, please take in consideration that Iam using the same application I used before.

Regards
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  #17 (permalink)  
Old 07-08-2009, 01:14 PM
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sounds like your having a network problem.

can you ping the server?
telnet to server:80?
traceroute to server?
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  #18 (permalink)  
Old 07-10-2009, 10:20 AM
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Dears,
It seems I have a network problem as you said, telnet is ok to fixdemo1.fxcorporate.com 80

but the tracert returned the following:

C:\>tracert fixdemo1.fxcorporate.com

Tracing route to fixdemo1.fxcorporate.com [204.8.241.66]
over a maximum of 30 hops:

1 9 ms 48 ms 9 ms mywimax [192.168.15.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 257 ms 206 ms 209 ms fixdemo1.fxcorporate.com [204.8.241.66]

Trace complete.

So is there is any network problem? and what can I do to solve it.
Thanks alot
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  #19 (permalink)  
Old 07-10-2009, 10:27 AM
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Yes, this is bad connection. You should try contacting your ISP or using a different one.
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  #20 (permalink)  
Old 07-13-2009, 02:07 PM
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Dears,
I have tried on another two networks, one in jordan and the other in US, for the one in jordan, I have the following output of tracert:


C:\>tracert fixdemo1.fxcorporate.com

Tracing route to fixdemo1.fxcorporate.com [204.8.241.66]
over a maximum of 30 hops:

1 35 ms 99 ms 98 ms dsldevice.lan [192.168.1.254]
2 50 ms 49 ms 52 ms 194.165.130.206
3 48 ms 48 ms 48 ms 194.165.139.5
4 49 ms 52 ms 53 ms 213.139.32.9
5 48 ms 49 ms 49 ms 213.139.40.6
6 117 ms 120 ms 119 ms so-6-0-0-0.lon22.ip4.tinet.net [77.67.67.173]
7 241 ms 191 ms 193 ms xe-5-0-0.nyc30.ip4.tinet.net [89.149.187.246]
8 193 ms 193 ms 192 ms fxcorporate-gw.ip4.tinet.net [77.67.69.26]
9 190 ms 188 ms 189 ms fixdemo1.fxcorporate.com [204.8.241.66]

Trace complete.

And the problem still.
Regards
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  #21 (permalink)  
Old 07-13-2009, 02:22 PM
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do you have any raw fix connection log?

can you also do some ping for packet loss?
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  #22 (permalink)  
Old 07-16-2009, 12:28 PM
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Session-Out
8=FIX.4.49=10035=A49=hybridsolutions_client156 =FXCM34=157=MINIDEMO52=20090717-02:26:59.26598=0108=30141=Y10=014
Session-In
8=FIX.4.49=9635=A49=FXCM56=hybridsolutions_cli ent134=150=MINIDEMO52=20090716-16:26:5398=0108=30141=Y10=024
Application-Out
8=FIX.4.49=11235=BE49=hybridsolutions_client15 6=FXCM34=252=20090717-02:27:09.546923=1924=1553=hybridsolutions554=d emo10=253
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  #23 (permalink)  
Old 07-16-2009, 12:38 PM
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looks fine to me, I saw your request(BE) and our response(BF), then your disconnected 1minute later.

DEBUG (2009-07-16 12:26:54,052) [EngineSubscriber session] (EventListener.onEvent) - <<< app message from counterparty: 8=FIX.4.4_FXCM9=11235=BE49=...56=FXCM34=252= 20090717-02:27:09.546923=1924=1553=...554=...10=253

DEBUG (2009-07-16 12:26:56,820) [EngineSubscriber session] (EventListener.onEvent) - >>> app message to counterparty: 8=FIX.4.4_FXCM9=335=BF49=FXCM56=...34=250=MI NIDEMO52=20090716-16:26:56923=1553=...926=1927=0

DEBUG (2009-07-16 12:28:00,945) [EngineSubscriber session] (EventListener.onEvent) - -- CONNECTION DOWN, = ...
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  #24 (permalink)  
Old 08-24-2009, 11:27 AM
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Dear FXCM Help,

We had setup a firewall were the FIX initiator will connect, so what addresses are required to be opened through the firewall? Is it only fixdemo1.fxcorporate.com:80? or there is another address?

Thank you very much
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  #25 (permalink)  
Old 08-24-2009, 11:34 AM
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That should do it.
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  #26 (permalink)  
Old 08-25-2009, 09:08 AM
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Dear FXCM help,

It seems there is a misunderstanding; I meant I need to ONLY open fixdemo1.fxcorporate.com, or I need another addresses?

Thank you
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  #27 (permalink)  
Old 09-02-2009, 11:13 AM
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Dears,

Iam having the rejection reason below when Iam trying to close an opened postion:

"Functionality is disabled for accounts held with FXCM LLC (US Entity).
RejectionReason"

So what is the cause of this rejection?
Kindest Regards
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  #28 (permalink)  
Old 09-02-2009, 11:18 AM
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Please see recent NFA rules change and or contact your sales rep for further information.

FXCM

1) FAQs for NFA FIFO Rules
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  #29 (permalink)  
Old 09-02-2009, 11:31 AM
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Dears,

Iam so thankfull for your quick reply, I also have another question concerning the connection through a firewall; Now Iam trying to connect through firewall, so I need to provide the network administrator with URLs I need to open, he opened fixdemo1.fxcorporate.com (204.8.241.66) on port 80, but still not getting through. So is there any required URLs or services?

Kindest regards
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  #30 (permalink)  
Old 09-02-2009, 11:35 AM
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That is the only host/port.
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