Hello shanelb, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!
When I try to log in to the Trading Station II platform I receive the following error message: "Cannot connect to fxcorporate.com server". How do I resolve this issue?
If you receive an error message that begins with, "Cannot connect to fxcorporate.com server", then the computer you are using cannot connect to the Trading Station II platform.
Why isn't my computer connecting, and how do I fix it?
If the computer you are using cannot connect to the Trading Station II platform, here are some potential solutions:
Windows Vista Users:
If you are using Windows Vista, right click on the Trading Station icon on your Desktop and select, "Run as an Administrator" from the drop-down menu. If you are not using Windows Vista, skip this step.
Configure your Firewall:
Your firewall may be blocking the FX Trading Station from connecting to the internet. To connect, please open your personal firewall settings and allow the FXCM Trading Station II with Internet Access.
Use a Wired Connection, if possible:
If you are using a wireless connection, please switch the connection to a physical connection and login. Sometimes a wireless connection will not be strong enough to support a real-time price feed and the weak connection will result in connection issues.
• Tip: If you need to use a wireless connection, disable any symbols you do not trade to reduce the resources required to maintain your connection.
I am still having connection issues, what should I do?
If you are still experiencing connection issues, don't worry! There's a quick and easy way to test your connection by running a Trace Route and we have setup a full visual walkthrough of how to use it!
For additional login help please click here (Trading Station II Login Help). If you find that you are still not able to login to the platform then please send me a screenshot of the error message that you are receiving when you attempt to access the Trading Station II platform and I would be more than happy to continue to help you troubleshoot this issue.
How can I take a screen shot of the error?
You can take a screen shot by following the simple steps below:
1. Bring the image you would like to post onto your computer screen. Then take a snapshot of the image by clicking the Print Screen (or PRT SCRN) key on your keyboard. This will store the image of your screen into memory. (The Print Screen key is usually to the right of the F12 key on the keyboard.)
2. Open a simple graphics program on your computer, such as "Paint". You can find "Paint" by by clicking on:
Start > Programs > Accessories > Paint
3. Once Paint is open, press CTRL + V on your keyboard to paste the image of your screen.
4. Edit the image accordingly, and then save the file to your desktop or anywhere you'd like on your computer.
Disclaimer: Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts. Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary and does not constitute investment advice. Forex Capital Markets LLC. will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.