Thread: FXCM Trading Station II FAQ

How do I create a new chart?

The steps to create a Market Scope Chart are:

Step 1: Click Charts on the main menu bar located at the top of the Trading Station II, then Create Marketshot. You can also click on the Yellow Clock Icon from the Navigation Menu to the right of the Chat Button.

Step 2: A Create Marketshot window will appear. Select the symbol, period, and click OK.

Step 3: A Market Scope chart will display.

Is there a faster way to open a chart?

Yes! Ctrl+M is the keyboad shortcut to open a chart. The Trading Station II allows you to set shortcuts for some of the most popular functions. The default shortcuts can be viewed from the Systems option under the main menu bar. To set a hotkey, simply click on Systems from the main menu bar and select shortcuts.

How can I add my favorite indicators without adding each one separately?

We know that getting your charts setup as quickly as possible is an important feature, because in trading each second counts!

To learn more about how you can setup templates for your favorite indicators and how to apply them to your charts, click here!


Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

Are you looking to customize your charts? Click Post Reply and let us provide a solution!

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How do I change the symbol?

The symbols box located at the top-left of the Marketscope Chart window allows you to change the current symbol to a new symbol.

The steps to change the symbol are:

Step 1: Click the drop-down arrow for the symbols box at the top-left of the Marketscope Chart window.

Step 2: Click the symbol you wish to view

Step 3: The Marketscope Chart will update to the new symbol.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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How do I Change the Time Period

The time period is changed through the time period field located at the top-left of the Marketscope Chart window.

Complete the following steps to change the time period:

Step 1: Click the drop-down arrow for the time period box. A drop-down menu will appear.

Step 2: Select the period you would like to view. If you would like a custom time period, type the first letter of the time period (m for minutes, h for hours and d for days), then the number of units for that period (ie; type m2 for a 2 minute chart).

Step 3:Click Enter if you typed your own custom time period and the Marketscope Chart will update automatically.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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How do I View a Bar or Line Chart?

Chart Mode allows you to change the chart appearance to meet your needs. Complete the following steps to change the chart mode:

Step 1: Right click inside the chart. In the drop-down menu, scroll down to Chart Mode and select the chart mode you prefer.

Step 2: The Marketscope Chart will update automatically once you click on the chart mode you prefer.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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How do I add or remove a technical indicator?

Complete the steps below to add a technical indicator:

Step 1: From the Marketscope 2.0 Chart Window, click Insert> Add Indicator. Additionally, you can right click inside the chart and click on Add Indicator or click on the Add Indicator button. An Add Indicator Window will appear.

Step 2: From the Add Indicator Window, select the indicator from the list of indicators and click OK.

Step 3: An Indicator Properties Window will appear. Select the Parameters, Data Source and Location using the tabs at the top of the window. Click OK.

Step 4: The Technical Indicator will display on the Marketscope Chart based on the settings chosen.

How do I remove technical indicators?

Complete the steps below to remove a technical indicator:

Step 1: Right-click directly on the technical indicator inside the Chart window.

Step 2: A pop-up menu will appear that provides the option to change or remove the technical indicator.

Step 3: Click Remove Indicator ‘Name’, where Name is the name of the indicator you wish to remove.

Step 4: The indicator will be removed from the Marketscope Chart.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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How do I save my chart?

Having a consistent environment to trade in is very important to many traders and being able to save your layout is one of the great features available with the FXCM Trading Station II platform.

To save your layout, follow these simple steps:

Step 1: Organize your charts to your preferred setup

TIP: Need a guide on how to rearrange the charts? Visit our chart customization post

Step 2: Click on File and then Layouts and finally on Save Layout

Step 3: Enter the name of your new layout and click on OK to save the layout.

How can I apply my new layout?

Applying your new layout is quick and easy. If you need to apply your new layout, follow these steps:

Step 1: Open MarketScope and click on File and then on Layouts and then on Open Layout.

Step 2: Select your preferred layout and click on OK.

Step 3: Your new template will be applied to your MarketScope 2.0 charts.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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How do I trade from charts?

Placing orders from the Marketscope 2.0 charts has never been easier.

To place market orders from the charts, follow these simple steps:

Step 1: Right click inside the Market Scope chart and select Create Market Order.

Step 2: The Create Market Order window will appear. Verify the Symbol, Sell/Buy, and Amount for the order and click OK.

Step 3: Once the order is executed, the open position will display on the Market Scope charts for convenient position management.

Do you have other charting questions?

Many traders find that a 5-10 minute introduction to the features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you the different changes you can make to the Marketscope Charts and answer any questions you may have. Click Here to Chat Now and we can schedule a call when convenient for you!

If you have other Market scope questions, then please post your question and we will reply with an answer!

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Incorrect Username or Password - Live Account

If you receive the error message, “Incorrect Username or Password” when logging into a live Trading Station II Account, then the login or password entered into the login window are incorrect.

Are the login and password correct?

If your username and password are correct, then there are several ways to resolve your login issues:

STEP 1: Change the Connection field to REAL to connect to a live account.

STEP 2:Click into the Login and Password fields and hit the BACKSPACE and DELETE buttons several times. Then re-enter the login and password.

STEP 3:Check your records to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

Are you still unable to login? Then a password reset is the best solution.

If you are still unable to login after completing the steps above, then the easiest solution is to reset your password.

You can reset your password online at www.myfxcm.com by clicking on "Forgot Password". A temporary password will be sent to you by email and can be changed after you login. For a visual guide to resetting your password online, click here.

If you are unable to reset your password online, then Click Here to Chat and we can reset your password. A new temporary password will be sent by email to the email address on file. You can update your temporary password to a unique password after you login.

Help! I can't login and I need to place a trade!

If you cannot log into your platform online, then we encourage you to call the trading desk. You can place trades by phone without any additional fees. Before contacting the trading desk, please have your account number and the details of the order you would like to place (buy/sell, order size and symbol).

International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY):+1 866 600 FXCM (3926)

If you need further login help, please post your question and we will reply with an answer!

Return to the FXCM Trading Station II FAQ[/size]

Incorrect Username or Password - Demo Account

If you receive the error message, "Incorrect username or password" and your demo account login is correct, then your demo account has expired. Demo accounts for the Trading Station II platform automatically expire after 30 days.

If your demo account has expired, then don't worry! Demo trading is a valuable tool and you are welcome to register for as many demo accounts as you like. To continue demo trading, please register for a new demo account by visiting one of the following links:

FXCM LTD (UK) Demo Account | FXCM LLC (US) Demo Account | FXCM Australia Demo Account

Is your demo account less than 30 days old?

If your demo account was created less than 30 days ago, then there are several ways to resolve your login issues:

STEP 1: Change the Connection field to DEMO to connect to a demo account.

STEP 2: Click into the Login and Password fields and hit the BACKSPACE and DELETE buttons several times. Then re-enter the login and password.

STEP 3: Check your records to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

Are you still unable to log into your demo account?

If you still receive the error message, "Incorrect username or password" and your demo account login is correct, then the easiest solution is to register for a new demo account:

FXCM LTD (UK) Demo Account | FXCM LLC (US) Demo Account | FXCM Australia Demo Account

If you need further login help, please post your question and we will reply with an answer!

Video Demonstration:



Return to the FXCM Trading Station II FAQ[/size]

Cannot Connect to http Server

If you receive an error message that begins with, “Cannot Connect to fxcorporate.com server”, then the computer you are using cannot connect to the Trading Station II platform.

The most common reason for this message is attempting to login during the weekend when we are completing weekly system maintenance. When the trading desk is closed, we do weekly system maintenance. During weekly system maintenance (Friday afternoon to Sunday), you may not be able to log into the trading platform.

When is the Trading Desk Closed?

The Trading Desk is closed from:

• Friday 4:00 PM to Sunday 5:15 PM New York time (EST)
• Friday 9:00 PM GMT to Sunday 10:15 PM GMT.
• Saturday 6:00 AM to Monday 7:15 AM Sydney time (AET)

FXCM Trading Desk Weekend Calendar:

Friday

Saturday

Sunday

When does weekly scheduled maintenance happen?

Maintenance starts after 4:00 PM Friday EST, usually by 5:00 PM, and can continue through the weekend. On many weekends the maintenance ends by Saturday afternoon.

If you attempt to login during the maintenance, you will receive a standard error messsage. The message you receive is not specific to your account, computer, or internet connection. You will be able to log on after maintenance ends, and start trading after the 5:15 PM EST trading open on Sunday.

For a weekend trading FAQ, click here.

Enjoy your weekend!

Are you receiving this error message while the trading desk is open?

If the trading desk is open, then the computer you are using cannot connect to the Trading Station II platform. Here are some potential solutions:

1. If you are using Windows Vista, right click on the Trading Station icon on your Desktop and select, “Run as an Administrator” from the drop-down menu. If you are not using Windows Vista, skip this step.

2. Configure your Firewall. Your firewall may be blocking the FX Trading Station from connecting to the internet. To connect, please open your personal firewall settings and allow the FXCM Trading Station II with Internet Access.

3. If you are using a wireless connection, please switch the connection to a physical connection and login. Sometimes a wireless connection will not be strong enough to support a real-time price feed and the weak connection will result in connection issues.
• Tip: If you need to use a wireless connection, disable any symbols you do not trade to reduce the resources required to maintain your connection.

Still having connection issues?

If you need further login help, please post your question and we will reply with an answer!

Video Demonstration:



Return to the FXCM Trading Station II FAQ[/size]

How do I install the platform?

Step 1. Download the FXCM Trading Station II Platform here.

Step 2. Click Run to install the software.

Step 3. Wait for the download to complete.

Step 4. Click Run to launch the installer.

Step 5. Once the installer has loaded, click Next to begin.

Step 6. Click Next to install the platform under the default destination folder. If you wish to change the destination folder where the program is installed, click “browse” (no change recommended).

Step 7. Select your preferred language under Choose Language (if different than English) on the right. If you wish to change the users on your computer allowed to see the program, click on the left, otherwise click Next to continue.

Step 8. Click Next, or if you wish to change the program manager group where the program is installed, select a different group (no change recommended).

Step 9. Click Next.

Step 10. Click Finish.

Step 11. Click on the "FXCM Trading Station icon" on your desktop and you will be presented with a login screen.

Congratulations! The FXCM Trading Station II platform will display and you can begin trading.

Can we show you the best features of the platform?

Many traders find that a 5-10 minute introduction to the best features of the Trading Station II platform saves them time and allows them to get fast answers. A trading specialist can contact you at a scheduled time to show you how to place orders and answer questions. Click Here to Chat Now and we can schedule a call when convenient for you!

Below you can learn about the most popular features of the platform:

• FXCM LLC- Order Types l One-Click Trading l Trade From the Charts l Customization l Video Tour
• FXCM LTD- Order Types l One-Click Trading l Trade From the Charts l Customization l Hedging l Video Tour
• FXCM Australia- Order Types l One-Click Trading l Trade From the Charts l Customisation l Hedging l Video Tour

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How do I uninstall and reinstall the platform?

If you have been directed to uninstall and re-install to have the latest copy of the platform, here's how:

Step 1: Click on Start and select Control Panel

Step 2: Next, click on Add or Remove Programs

Step 3: From here, select FXCM Trading Station and click on Change/Remove. A dialog box will appear to confirm that you would like to uninstall the platform. Click Yes.

Step 4: Now that we have uninstalled the platform, we need to remove any lingering settings. To do this, we will remove what are called Registry values. To do this, click on Start and then on Run. Once you’ve clicked on Run, type: regedit

Step 5: Next, we will navigate to the Candleworks folder and remove it. To do so, click on the small + sign next to HKEY_LOCAL_MACHINE and then Software. Select the Candleworks folder and press the Delete key.

Step 6: The final step is to remove the Candleworks folder that is located under My Computer. Click on My Computer and then on your Hard Drive (Typically C: ). Next, click on Program Files and then locate the Candleworks folder and remove it.

Step 7: Now that the platform has been uninstalled, click here for a visual guide on how to install the platform.

I've done a complete uninstall of the platform, but I'm still experiencing issues. What's the next step?

If you have done a complete uninstall of the platform and you're still experiencing issues, don't worry! We are here to help 24 hours a day, 7 days a week. Write down the exact error message that you're receiving and post it here, e-mail Help@fxcm.com or chat with one of our technical specialists.

Return to the FXCM Trading Station II FAQ

Why does my connection drop? Why is my connection poor or unstable?

There are several solutions to improve your connection to FXCM:

Are you using a wireless connection?

Wireless Internet connections may allow you to connect to the FXCM Trading Station II platform but the connection may drop if the wireless connection is not strong enough. The FXCM Trading Station II updates constantly with the latest prices and normal web browsing does not require this much dedicated resources. If possible, please change to a physical connection and try logging into the platform.

• TIP: If you have to use a wireless connection, then disable any symbols you do not trade to reduce the resources required to maintain your connection.

What else can fix my connection issues?

FXCM’s latest Web-based platform called the Trading Station Gateway (TSG)* is a great solution to improve your connection if you have difficulties maintaining a connection to the FXCM Trading Station II. The platform requires no download and has a lot of the same great features of the FXCM Trading Station II.

There are some differences to the Web-based TSG platform including:

• All trades must be placed from the Trading Station Gateway platform or by phone.
• All Trading Station Gateway accounts must be denominated in U.S. dollars.
• At this time, Trading Station Gateway cannot trade CFD** instruments (oil, gold, stock indices).

To switch your live account to trade with the web-based TSG platform, simply complete the online form below when you have no open trades:

FXCM LTD (UK) Web-Based TSG Transfer Form l FXCM LLC (US) Web-Based TSG Transfer Form

To open a new Web-based TSG account, please click on one of the links below:

FXCM LTD (UK) Web-Based TSG Open an Account l FXCM LLC (US) Web-Based TSG Open an Account

To learn more about the Web-based TSG platform, please visit one of the links below:

FXCM LTD (UK) Web-based TSG Platform l FXCM LLC (US) Web-based TSG Platform

Do you need help logging into the platform? Click Post Reply and let us provide a solution!

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____________________________________________
*Beta Testing Notice: Please be advised that this is a beta version. Most electronic trading facilities are supported by computer-based component systems for the order routing and execution of trades. As with all facilities and systems, they are vulnerable to temporary disruption or failure. When you undertake transactions on an electronic trading system, you will be exposed to risks associated with the system including but not limited to failure of hardware or software, as such please be sure to review the execution risks. Beta testing is designed to pinpoint inherent flaws in the software. Clients who may experience increased technical difficulties during this period are encouraged to contact betatest@fxcm.com. For this purpose, participation in beta testing is completely voluntary.
**Please be advised that CFD accounts are not available to residents of the U.S. or its territories.

I have noticed that when watching videos like the one found at...
http://forexforums.dailyfx.com/eur-u...tml#post620325

The Moderator has a tab for a chart of SPX500 and would like to do the same as well as being able to see charts like the Dollar Index within MarketScope 2.0.

How can I do this myself?

Thank you for your post Brainborn1968!

I believe this is one of our CFD products. We do offer CFD’s, however they are unfortunately not available in the US, due to regulations.

With that being said, you can absolutely trade our CFD products in a demo account, found here.

What are CFD’s?

Clients of FXCM Ltd. (FXCM UK) can trade Stock Indices, Oil, and Precious Metals from their FXCM Trading Station using CFDs. CFD stands for Contract for Difference. CFDs are specialized and popular Over the Counter (OTC) financial products that allow traders to easily take broad market positions in a variety of different financial markets. Click here for CFD FAQ’s.

Where can I find custom indicators, such as USDX?

We do have custom indicators available on Marketscope 2.0 charts as well. Click here to see the website.

For the USDX (US Dollar Index) custom indicator, click here.

Please, note, that you must be subscribed for all instruments required to calculation: EUR/USD, USD/JPY, GBP/USD, USD/CAD, USD/SEK and USD/CHF. If at least one of the instruments is not subscribed, the indicator fails!

I had the pleasure of making this mistake when I first uploaded this indicator; please do not repeat my error!

I hope this helps, and if you have any further questions, please let us know!