Thread: Charts slow - esp switching between pairs

My charts are very slow, taking about 2 minutes to switch from pair to pair.
I have seen the other reports of this and tried the tasks you suggested:
Removing all but 5 symbols
reinstalling the TSII application.
Neither made a difference. There is also no difference between using a wired or wireless connection.

Are the servers here in Australia slow?

Also I just noticed that the Advanced Dealing Rates window will sometimes stop responding, and then all of a sudden the prices jump.

Hello space_junk, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


Am I maintaining an established connection to the FXCM servers?

A constant connection is important when streaming live executable prices to your personal computer. If you are having trouble maintaining connection you may be experiencing data loss, which is different than losing Internet connectivity. Testing your Internet connection is easy to do and can help diagnose why you’re receiving the error message above and, even better, provide you with the exact information that you’ll need to help solve the issue. Please click here (How can I test my internet connection?) for instructions on how to test your connection.


Am I using a wireless connection?

Wireless Internet connections may allow you to connect to the FXCM Trading Station platform but the connection may drop if the wireless connection is not strong enough. The FXCM Trading Station updates constantly with the latest prices and normal web browsing does not require this much dedicated resources. If possible, please change to a physical connection and try logging into the platform.

• TIP: If you have to use a wireless connection, then disable any symbols you do not trade to reduce the resources required to maintain your connection.

What else can fix my connection issues?

FXCM’s latest Web-based platform called the Trading Station Web is a great solution to improve your connection if you are having difficulties maintaining an established one. The platform requires no download and has a lot of the same great features of the FXCM Trading Station.

To access our newest web-based platform, simply click on the link below that corresponds to your account type and log in with the same information you normally do.

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

It's that easy! Some nice features of the Trading Station Web include:

• No Downloading or Installation Required

• Compatible with Mac Computers

• Accessible from behind most personal and corporate firewalls so you can trade from work if you need to

• Trade Directly From Charts

• Compatible with all web browsers

Please click here to learn more about our new web based platform.

Please click here (Connection Issues) for more troubleshooting tips for connection issues.


What else can I do if I am not able to manage my position directly from the platform?

If you are not able to manage your position online, then we encourage you to call the trading desk. You can place trades by phone without any additional fees. Before contacting the trading desk, please have your account number and the details of the order you would like to place (buy/sell, order size and symbol).

International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY): +1 866 600 FXCM (3926)

Please click on the link below that corresponds to your account type for more information about the Forex Trading Desk phone etiquette:

FXCM LLC (US) | FXCM LTD (UK) | FXCM Australia (AU)

I have tried everything you suggested above but the issue persists. What should I do?

If you are still experiencing the same issue after carefully following all of my instructions, step by step, then please send me your trace route (How can I test my internet connection?) results along with a detailed description of the error along with any screenshots you can provide (Problem with marketscope) of that error, and I would be more than happy to continue to troubleshoot the issue with you.

Please let me know either way whether or not you are able to resolve this issue. Thank you in advance for your time and I look forward to hearing from you soon!


Thank you again for your post space_junk! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by space_junk

My charts are very slow, taking about 2 minutes to switch from pair to pair.
I have seen the other reports of this and tried the tasks you suggested:
Removing all but 5 symbols
reinstalling the TSII application.
Neither made a difference. There is also no difference between using a wired or wireless connection.

Are the servers here in Australia slow?

Also I just noticed that the Advanced Dealing Rates window will sometimes stop responding, and then all of a sudden the prices jump.

You didn't read my post, did you Julius?

Hello again space_junk, and thank you for your post!


Yes I absolutely did read your post. Have you tested your connection to see if you're maintaining an established one and have you tried with the web based platform yet? In order for me to best assist you please send me your trace route (How can I test my internet connection?) results and I would be more than happy to continue to troubleshoot the issue with you.


Thank you again for your post space_junk! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by space_junk

You didn't read my post, did you Julius?