Log In Help - FXCM Micro US




DEMO ACCOUNTS:

• Please make sure the correct user name and password is in each box.
• Make sure everything is lowercase (no capital letters).
• Make sure the Connection field is set to DEMO for demo accounts and not on REAL (for live accounts).
• Do not CUT or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.

Please note that Demo accounts automatically expire after 30 days. If your demo account is 30 days old or if you have misplaced your demo account details please Click Here to register for a new demo account.

LIVE ACCOUNTS:

First please refer to steps 1 through 5 in the Demo account section above, also, if you are currently logged into mymicrolot.com, please log out of it before you log into your Trading Station II and vice versa. If that does not correct the issue or if you have misplaced or do not recall your live account login details please click here to reset your password. If you do not remember your live account number please send an e-mail to info@fxcmmicro.com stating that you would like to retrieve your account number. You may be asked to provide additional answers to the security questions that you provided when you initially applied for an account.

WEEKEND MAINTENANCE CYCLE

The trading desk is open from 5:15 PM Sunday – 4:00 PM Friday. Starting Friday evenings through the end of weekend maintenance starts, clients may not be able to log on to the Trading Station. Click here for real time status.






Log In Help - FXCM Micro UK




DEMO ACCOUNTS:

• Please make sure the correct user name and password is in each box.
• Make sure everything is lowercase (no capital letters).
• Make sure the Connection field is set to DEMO for demo accounts and not on REAL (for live accounts).
• Do not CUT or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.

Please note that Demo accounts automatically expire after 30 days. If your demo account is 30 days old or if you have misplaced your demo account details please Click Here to register for a new demo account.

LIVE ACCOUNTS:

First please refer to steps 1 through 5 in the Demo account section above, also, if you are currently logged into myfxcm.com, please log out of it before you log into your Trading Station II and vice versa. If that does not correct the issue or if you have misplaced or do not recall your live account login details please visit myfxcm.com to reset your password. If you do not remember your live account number please send an e-mail to info@fxcmmicro.co.uk stating that you would like to retrieve your account number. You may be asked to provide additional answers to the security questions that you provided when you initially applied for an account.

WEEKEND MAINTENANCE CYCLE

The trading desk is open from 5:15 PM Sunday – 4:00 PM Friday. Starting Friday evenings through the end of weekend maintenance starts, clients may not be able to log on to the Trading Station. Click here for real time status.

[b]HELLO
i have problem when i tried to login . i have mini ac with fxcm so there is run fxcm tading station 2 version in my pc i remove it because i want to download and run fxcmmicro software i do this but when i try to login with my demo ac user is and pasword i am not login. so please tell me what shall i do? and also tell me that if i want to work with both ac mini and micro in my pc can i run both in singal pc?
server message is display ,
hello thanks for my answer but i think you dont understand my question my question is simple
1) i download and install fxcm micro software for demo trading but when i am trying to login there is message server not allow.
second question is: (2) how can i trade with both ac mini and micro because when mini ac software already in pc,if you download the micro software in pc it is automaticaly upgrade old software so there in problem to use both ac software in same pc

These are good questions ,

If you are getting incorrect user ID and Password , use one of these solutions .

Incorrect ID & Password

Yes, you can use a mini and micro demo . Just make sure that you use the two separate logins.

Walker

hello here i attech file which error display when i login.

Attached Images

server problem1.jpg (35.4 KB, 276 views)

SONAL10,

The first question you want to answer when troubleshooting that error is "How long does it take for that error to appear after clicking the 'Connect' button?"

If the answer is more than just a few seconds then this is typically a connection error.

You can confirm that it is a connection issue by running a trace route to 204.8.240.1

For details on how to run a trace route refer to this thread: Complete Error Message List

If you see *s or "request timeout" messages that is likely the reason it is having trouble. That's indicating data is getting lost along the way as traffic flows across the internet. Also you typically want to see the milliseconds be no higher than 250ms.

If you do determine that it is an internet connection problem there are some public proxy servers that work a lot of times.

What you'd do is open the software, cancel out of the login prompt. Click System, Proxy Settings, click 'Next' twice, place a check mark where it says "Use proxy server", type in the host and the port I will give below, then click 'Next', then click 'Finish.'

Here are a few hosts and ports that generally work a decent amount of the time in the Asia region.

Host: 165.228.129.10
Port: 3128

Host: 208.83.221.138
Port: 3128

Host: 202.83.197.168
Port: 3128

======================

If one of these works it means it was successful in routing the data through an alternate path across the internet.

This means there is a problem with your internet connection and it would still be a good idea to contact your internet service provider for a possible solution.

And of course if none of the proxies work the only course of action is to contact the internet service provider and have them take a look at their network. You can use the trace route as proof if they want details.

hello bongo thanks for ans. thanks to admin also.

my problem is solved. you know when i try to login with new software from fxcmmicro site its cant work but i try to login in my regular mini ac software
you know its work. means my old mini ac software(fx tradind station 2) is accept micro demi ac's user id and password.

thanks for ans...................

Hello Admin I Move My 1 Ac From Mini To Micro When I Move My 1ac There Are 2 Mini Ac . Both Mini Ac Are Use In Singal Screen So
Password Is Also Same. My Question Is That When I Convert 1 Ac I Got Email From Admin Fxcmmicro That Your Ac Is Converted Your Login Information Is Same. So I Try To Login With My Moved Ac With Old(original Paddword ) Which I Use In Mini But Its Cant Work
I Dont Know Why But When I Am Trying To Login There Is Message
Incorrect Username Or Password.
Please Tell Me Answer Of This Question.
I ThinK Every Person Has Face This Problem Who Have 2 Mini Ac And Convert 1 Ac To Micro.
Thanks...............

Try the information here

If none of these suggestions work, please send the appropriate email. Thanks .


Walker

Dear admin. I dont know what is my password. so i want it. please email to me.

pijimr@gmail.com


tq.

Please follow the above instructions for resetting your live account password. Your personal information and account details should not be displayed on the forum. Thank you .

Walker

Admin,
I'm having problems logging in. I put my Micro account number and password on the log in and it tells me that I have the wrong password. Ok - So then I click on Forgot Password because maybe I spelled it wrong when I created it.

Then I'm sent to the password reminder page and I put in the log in from the acct ( the 10 digit number that I received from you guys) and then the page tells me that that log in number is not in the system!

Please let me know what is going on as soon as possible.

I have already funded my account as well and I never had problems logging into the DEMO.

Thank you,
Omar Ignacio

Issue addressed at the following thread: http://forums.forexmicrolot.com/showthread.php?t=245

-Brad

__________________
FXCM Micro

Hi, I have a problem with logon. I've used 2 practice accounts for 2 months now without problem. I then loaded the fxmicro platform and it takes about 10 mins to go from connecting to initializing and then times out after 20 or so mins. The first week or so it did work OK. I have not funded the account yet but did put on an entry by mistake and had to shut the platform down. I could not cancel it. I haven't been able to logon since.
I also run a meta trading demo account and that loads in seconds. Any suggestions please???

Hey.

I have had some connection troubles while I've been traveling in the past. If you send a traceroute to the support team, they'll normally help you check it out.

This thread has trace route instructions and how to send a screenshot in general.
http://forums.forexmicrolot.com/showthread.php?t=20

I just send screenshots of any error messages and a trace route to info@fxcmmicro.com if I can't figure it out. They are normally pretty quick to get back to you.

Hope it helps, man!

Thanks, I have run trace route for several routes (I assume that's what they are) and I get the same result with all. I tried all four from the thread above.
I live in a complex and all our phones and internet go through the complex gateway. I get the same result for all traces.
What is puzzling is that surfing and email are fine as was the old trading platform. It was only when I downloaded and installed FXMicro that the problems started. I've tried reinstalling but still no joy.

I'll contact my admin and see if they changed something.

Thanks.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Richard>cd\

C:\>tracert 204.8.240.1

Tracing route to 204.8.240.1 over a maximum of 30 hops

1 10 ms 12 ms 12 ms access.ledom.co.za [xx.xxx.xxx.xx]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * *