Thread: MT4 Login Help

MT4 Login Help

Please click on the appropriate link below to view the trouble-shooting steps:

Error Messages

• Invalid account: Live Account or Demo Account.

• No Connection: Click here.

Live Account Login Help

• Where do I find my login information? Click here.

• How do I reset my password? Click here.

• My login and password are correct. Why can't I login? Click here.

• Can I log into multiple live accounts at the same time? Click here.

• Why can’t I login during the weekend? Click here.

Demo Account Login Help

• Why can't I log into my demo account? Click here.

• I know demo accounts expire. Did my demo account expire? Click here.

• How do I get a new demo account? Click here.

If you need further login help, please post your question and we will reply with an answer!

Invalid Account - Live MT4 Trading Account

If you receive the error message, “Invalid Account” when logging into a live FXCM Metatrader 4 Account, then the username or password entered into the login window is incorrect.


Did you forget your login?

If you have forgotten your login, the FXCM Metatrader 4 and MyFXCM.com login can be retrieved through https://www.myfxcm.com/fxma/ by following the simple steps below:

Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.

Step 2. Click on Forgot Login ID?

Step 3. The "Login ID Reminder" page will appear. Please enter the correct telephone number, email address, last name, and date of birth that we have on file for you. For your telephone number do not enter any spaces or non-numeric characters. Once you are finished entering your information click on "Get Login ID".

Step 4. Once you have submitted your information correctly, you will see a confirmation page and an email with "MyFXCM" in the subject line will be sent to the email address on file with the Login ID.

Congratulations! Now that you have the correct login, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


Did you forget your password?

If you have forgotten your password, the FXCM Metatrader 4 and MyFXCM.com password can be reset through https://www.myfxcm.com/fxma/ by following the simple steps below:

Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.

Step 2. Click on Forgot Password?

Step 3. Enter the login and then click "Continue" to proceed. The login is normally the same number as the account number.

Step 4. A prompt to enter either the security question for the account or the account number will appear. Either type the answer to your security question (CASE SENSITIVE) or enter the account number and then click on the Get Password button to continue.

Keep in mind that the answer to the security question is CASE Sensitive. For example, if your mother’s maiden name is “Smith”, then there are three likely answers:

• Smith

• smith

• SMITH

Step 5. Once you complete either field correctly, an email will be sent to the email address on file with a secure link page where you can create a new password. Passwords must be a minimum of 8 characters in length using both letters and numbers (at least one of each). All letters must be lowercase. For security purposes, the link will only be valid for 48 hours. If you do not reset your password within 48 hours, then you will have to start over by using Step 1.

Congratulations! Now that you have created a new password, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


Additional tips for logging in...

• Do not COPY or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure the correct user name and password is in each box.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.
• Make sure you are using the correct server. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

If you are unable to reset your password online or login following the steps above, then Click Here to Chat and we can reset your password. A new temporary password will be sent by email to the email address on file. You can update your temporary password to a unique password after you login.

If you need further login help, please post your question and we will reply with an answer!

Help! I can't login and I need to manage a trade!

If you cannot log into your platform online, then we encourage you to call the trading desk. You can manage trades by phone without any additional fees. Before contacting the trading desk, please have your account number and the details of the order you would like to manage (buy/sell, order size and symbol).

When calling the trading desk, MT4 inquiries are limited to placing stops/limits to close positions only. The trading desk is unable to take market orders or orders to open new positions.

International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY):+1 866 600 FXCM (3926)

If you need further login help, please post your question and we will reply with an answer!

Return to Login Help Questions

Invalid Account - Demo MT4 Trading Account

If you receive the error message, "Invalid Account" and your demo account login is correct, then it is most likely because then your demo account has expired or the server is incorrect. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

If you are still not able to log in after using the correct server, it may be because the demo expired or because other information is being entered incorrectly. I would suggest trying again with a new demo. Please click on the link below that corresponds to the type of FXCM Metatrader 4 demo account that you would like:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

There is no restriction to how many demo accounts you can open; you can open as many demo accounts as you'd like. If you do not leave the demo account dormant for more than 30 days, then the demo account will never expire. Please click here for more information about our new FXCM Metatrader 4 accounts.

Check to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

If you need further login help, please post your question and we will reply with an answer!

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No Connection - Live MT4 Trading Account

If you receive a, “No Connection” error message on a live MT4 Trading Account, then the computer you are using cannot connect to the MT4 platform.



The most common reason for this message is attempting to login during the weekend when we are completing weekly system maintenance. When the trading desk is closed, we do weekly system maintenance. During weekly system maintenance (Friday afternoon to Sunday), you may not be able to log into the trading platform.

1. Is the Trading Desk Closed?

The Trading Desk is closed from:

• Friday 4:00 PM to Sunday 5:15 PM New York time (EST)
• Friday 9:00 PM GMT to Sunday 10:15 PM GMT.
• Saturday 6:00 AM to Monday 7:15 AM Sydney time (AET)

FXCM Trading Desk Weekend Calendar:

Friday


Saturday


Sunday


When does weekly scheduled maintenance happen?
Maintenance starts after 4:00 PM Friday EST, usually by 5:00 PM, and can continue through the weekend. On many weekends the maintenance ends by Saturday afternoon.

If you attempt to login during the maintenance, you will receive a standard error messsage. The message you receive is not specific to your account, computer, or internet connection. You will be able to log on after maintenance ends, and start trading after the 5:15 PM EST trading open on Sunday.

For a weekend trading FAQ, click here.

Enjoy your weekend!

2. Is the Trading Desk Open?

If the trading desk is open, then the computer you are using cannot connect to the MT4 platform. Here are some potential solutions:

Solution 1. If you are using Windows Vista, right click on the MT4 icon on your Desktop and select, “Run as an Administrator” from the drop-down menu. If you are not using Windows Vista, skip this step.

Solution 2. Configure your Firewall. Your firewall may be blocking the MT4 platform from connecting to the internet. To connect, please open your personal firewall settings and allow the FXCM MT4 platform Internet Access.

Solution 3. If you are using a wireless connection, please switch the connection to a physical connection and login. The MT4 platform updates constantly with the latest prices and normal web browsing does not require this much dedicated resources.

Still having connection issues?

If you are still unable to login, then please contact FXCM by Live Chat and we can help you login.

Did this post solve your login issues? Click Post Reply now and give us feedback!

Return to Login Help Questions

Where do I find my login information?

When originally signing up for your account your login details were sent to the e-mail address included in the application. The login name on your account will not change over time, so this e-mail will still have the correct information.

I can’t locate my login e-mail, how can I retrieve my login?

Retrieving your login information is a quick and easy process when using the online account portal located at MyFXCM.com!

Step 1: Navigate to MyFXCM.com and click on “Forgot Login/Password” on the main page

Step 2: Click on “Forgot Login ID?”

Step 3: Fill in the corresponding information for your account and select “Get Login ID”

Note: Telephone, E-mail and Primary / Joint Account Holder information is case sensitive

Step 4: A confirmation screen will appear informing you that the login details have been sent to your e-mail address

Step 5: Login to e-mail account and select the e-mail sent from MyFXCM

NOTE: Some E-mail filters will move auto-generated mail to a Spam or Junk folder. If you do not see the e-mail in your inbox, add FXCM to your e-mail contacts and check these folders!

My e-mail address has changed, is there another way to get my login?

Yes! If you need FXCM to retrieve your login, then Click Here to Chat Now and we will provide your login. If you prefer, you can email info@fxcm.com and request your login to be sent by email.

I can't locate my login email, can FXCM provide me with my login?

Yes! If you need FXCM to retrieve your login, then Click Here to Chat Now and we will provide your login. If you prefer, you can email info@fxcm.com and request your login to be sent by email.

If you need further login help, please post your question and we will get you an answer!

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How do I reset my password?

If you have forgotten your password, the FXCM Metatrader 4 and MyFXCM.com password can be reset through https://www.myfxcm.com/fxma/ by following the simple steps below:

Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.

Step 2. Click on Forgot Password?

Step 3. Enter the login and then click "Continue" to proceed. The login is normally the same number as the account number.

Step 4. A prompt to enter either the security question for the account or the account number will appear. Either type the answer to your security question (CASE SENSITIVE) or enter the account number and then click on the Get Password button to continue.

Keep in mind that the answer to the security question is CASE Sensitive. For example, if your mother’s maiden name is “Smith”, then there are three likely answers:

• Smith

• smith

• SMITH

Step 5. Once you complete either field correctly, an email will be sent to the email address on file with a secure link page where you can create a new password. Passwords must be a minimum of 8 characters in length using both letters and numbers (at least one of each). All letters must be lowercase. For security purposes, the link will only be valid for 48 hours. If you do not reset your password within 48 hours, then you will have to start over by using Step 1.

Congratulations! Now that you have created a new password, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


Additional tips for logging in...

• Do not COPY or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure the correct user name and password is in each box.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.
• Make sure you are using the correct server. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

If you are unable to reset your read-only password online, then Click Here to Chat and we can reset your password. A new temporary password will be sent by email to the email address on file. You can update your temporary password to a unique password after you login.

If you need further login help, please post your question and we will reply with an answer!

Return to Login Help Questions

My login and password are correct. Why can't I login?

It is most likely because the server is incorrect. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

Are you still unable to log into your live account? Then a password reset is the best solution.

If you are still unable to login after completing the steps above, then the easiest solution is to reset your password. the FXCM Metatrader 4 and MyFXCM.com password can be reset through https://www.myfxcm.com/fxma/ by following the simple steps below:

Step 1. Visit https://www.myfxcm.com/fxma/ and click on the Forgot Login/Password? link located below the Login button.

Step 2. Click on Forgot Password?

Step 3. Enter the login and then click "Continue" to proceed. The login is normally the same number as the account number.

Step 4. A prompt to enter either the security question for the account or the account number will appear. Either type the answer to your security question (CASE SENSITIVE) or enter the account number and then click on the Get Password button to continue.

Keep in mind that the answer to the security question is CASE Sensitive. For example, if your mother’s maiden name is “Smith”, then there are three likely answers:

• Smith

• smith

• SMITH

Step 5. Once you complete either field correctly, an email will be sent to the email address on file with a secure link page where you can create a new password. Passwords must be a minimum of 8 characters in length using both letters and numbers (at least one of each). All letters must be lowercase. For security purposes, the link will only be valid for 48 hours. If you do not reset your password within 48 hours, then you will have to start over by using Step 1.

Congratulations! Now that you have created a new password, you will be able to log into MyFXCM.com or the FXCM Metatrader 4 to continue trading.


Additional tips for logging in...

• Do not COPY or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure the correct user name and password is in each box.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.
• Make sure you are using the correct server.

If you are unable to reset your password online, then Click Here to Chat and we can reset your password. A new temporary password will be sent by email to the email address on file. You can update your temporary password to a unique password after you login.

Are you still unable to log into your demo account?

If you receive the error message, "Invalid Account" and your demo account login is correct, then it is most likely because then your demo account has expired or the server is incorrect. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

If you are still not able to log in after using the correct server, it may be because the demo expired or because other information is being entered incorrectly. I would suggest trying again with a new demo. Please click on the link below that corresponds to the type of FXCM Metatrader 4 demo account that you would like:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

There is no restriction to how many demo accounts you can open; you can open as many demo accounts as you'd like. If you do not leave the demo account dormant for more than 30 days, then the demo account will never expire. Please click here for more information about our new FXCM Metatrader 4 accounts.

Check to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

If you need further login help, please post your question and we will reply with an answer!

Return to Login Help Questions

Can I log into multiple live accounts at the same time?

Yes absolutely! If you would like to have more than one MT4 platform open at a time, you will need to install multiple MT4s on your computer. Please follow the simple steps below to download and install multiple MT4 platforms on one computer:

Step 1. Download MT4 for the first time. Please click on the link below that corresponds to your account type to download the MT4 platform:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

Once there please click on "Download MT4" on the left.

Step 2. During the installation process, you will be asked to name the installation folder. Give this a unique name such as FXCM1 and then click "Next >"

Step 3. Once the installation process is finished click "Finish"

Step 4. The default icon on your desktop will appear as "FXCM MetaTrader 4." Right click on this icon and select "Rename." Rename the default icon from "FXCM MetaTrader 4" to "FXCM1."

Step 5. Download MT4 for the second time.

Step 6. Give the installation folder another unique name such as FXCM2 and then click "Next >"

Step 7. Once the installation process is finished click "Finish"

Step 8. The default icon on your desktop will appear as "FXCM MetaTrader 4." Right click on this icon and select "Rename." Rename the default icon from "FXCM MetaTrader 4" to "FXCM2"

Congratulations! You have just installed two MT4 platforms onto your computer. Now you can run two MT4 platforms at the same time by simply double clicking on each icon.

Do you have other MT4 questions? Click Post Reply and let us provide a solution!

Return to Login Help Questions

It’s Friday evening or Saturday morning. Why can't I login during the weekend?

When the trading desk is closed, we do weekly system maintenance. During weekly system maintenance (Friday afternoon to Sunday), you may not be able to log into the trading platform.

The trading desk is closed from:

• Friday 4:00 PM to Sunday 5:15 PM New York time (EST)
• Friday 9:00 PM GMT to Sunday 10:15 PM GMT.
• Saturday 6:00 AM to Monday 7:15 AM Sydney time (AET)

FXCM Trading Desk Weekend Calendar:


When does weekly scheduled maintenance happen?

Maintenance starts after 4:00 PM Friday EST, usually by 5:00 PM, and can continue through the weekend. On many weekends the maintenance ends by Saturday afternoon.

If you attempt to login during the maintenance and receive an error message, don't worry! The message you receive is not specific to your account, computer, or internet connection. You will be able to login after maintenance ends, and start trading after the 5:15 PM EST trading open on Sunday.

Feel free to visit the FXCM Platform Status Center any time you would like to view real-time updates about FXCM's platforms or services.

For a weekend trading FAQ, click here.

Enjoy your weekend!

Still having connection issues?

If you need further login help, please post your question and we will reply with an answer!

Return to Login Help Questions

Why can't I log into my demo account?

If you receive the error message, "Invalid Account" and your demo account login is correct, then it is most likely because then your demo account has expired or the server is incorrect. Please use the correct server below that corresponds to what type of FXCM Metatrader 4 account you are trying to log in to:

If you are still not able to log in after using the correct server, it may be because the demo expired or because other information is being entered incorrectly. I would suggest trying again with a new demo. Please click on the link below that corresponds to the type of FXCM Metatrader 4 demo account that you would like:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

There is no restriction to how many demo accounts you can open; you can open as many demo accounts as you'd like. If you do not leave the demo account dormant for more than 30 days, then the demo account will never expire. Please click here for more information about our new FXCM Metatrader 4 accounts.

Check to make sure the correct login and password (CASE-SENSITIVE) are in each box. Do not COPY or PASTE the login or password into the login fields. If you did, please re-enter them manually.

Is the trading desk closed?

The Trading Desk is closed from:

• Friday 4:00 PM to Sunday 5:15 PM New York time (EST)
• Friday 9:00 PM GMT to Sunday 10:15 PM GMT.
• Saturday 6:00 AM to Monday 7:15 AM Sydney time (AET)

FXCM Trading Desk Weekend Calendar:

After the Trading Desk closes on Friday, the FXCM Technical Support Department performs scheduled weekly IT maintenance for a short time.
Maintenance starts after 4:00 PM Friday EST, usually by 5:00 PM, and can continue through the weekend. On many weekends the maintenance ends by Saturday afternoon.

FXCM platforms and myfxcm.com may be unavailable until the maintenance is complete. If you attempt to log on during the maintenance and receive an error message, don't worry! The message you receive is not specific to your account, machine, or internet connection. You will be able to log on after maintenance ends, and start trading after the 5:15 PM EST trading open on Sunday.

You will be able to login before the Trading Desk opens for trading.

Enjoy your weekend!

Are you using a wireless connection?

If you are using a wireless connection, please switch the connection to a physical connection and login. Sometimes a wireless connection will not be strong enough to support a real-time price feed and the weak connection will result in connection issues.

If you need further login help, please post your question and we will reply with an answer!

Return to Login Help Questions

I know demo accounts expire. Did my demo account expire?

If you do not leave the demo account dormant for more than 30 days, then the demo account will never expire. If you have left your demo account dormant for more than 30 days or if you have misplaced your demo account details, please register for a new demo account at one of the links below:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

Are you ready to trade a live account?

Many traders find demo trading psychologically different from real trading. If you are ready to take advantage of a live account at FXCM, then the steps to open an account are below:

Opening an account is a simple, three-step process.

1. Complete your application online in minutes. Once an application is received and processed, a temporary ID will be sent by email within 1-2 business days. Once the application is complete and funds are processed, a permanent account number will be sent.
2. Submit a government issued photo ID and a proof of residence. You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our New Accounts department at admin@fxcm.com OR via fax to 1-212-897-7669.
3. Fund your account. Most clients find a debit card, credit card or bank wire to be the fastest and easiest funding methods. Once the application is complete and funds are processed, a permanent account number will be sent by email and you can begin trading right away!

To open an account now, please click on one of the links below:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

If you need help selecting the right demo or live account, please post your question and we will reply with an answer!

Return to Login Help Questions

How do I get a new demo account?

FXCM makes demo accounts widely available to clients. Please feel free to sign up for as many as you like! You may access the registration link below:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

Are you ready to trade a live account?

Many traders find demo trading psychologically different from real trading. If you are ready to take advantage of a live account at FXCM, then the steps to open an account are below:

Opening an account is a simple, three-step process.

1. Complete your application online in minutes. Once an application is received and processed, a temporary ID will be sent by email within 1-2 business days. Once the application is complete and funds are processed, a permanent account number will be sent.
2. Submit a government issued photo ID and a proof of residence. You may submit your documents as scanned images (JPG, GIF, BMP, DOC, PDF—no password protection please) to our New Accounts department at admin@fxcm.com OR via fax to 1-212-897-7669.
3. Fund your account. Most clients find a debit card, credit card or bank wire to be the fastest and easiest funding methods. Once the application is complete and funds are processed, a permanent account number will be sent by email and you can begin trading right away!

To open an account now, please click on one of the links below:

FXCM LLC (US) | FXCM LTD (UK) | FXCM AU (Australia)

If you need help selecting the right demo or live account, please post your question and we will reply with an answer!

Return to Login Help Questions