Thread: Login not recognized

My original account was closed as not active. I deposited new funds and a new account was automatically set up and login details sent by email. However, trying to login, the system does not recognize the 'new' Login/ account number. I retrieved both Login's and the old one (with zero balance) can be accessed but not the newly created one.

Hello SWR, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


Why can't I log in to my account?

I see that since you have posted this message our dedicated Financial Services and Operations department has been working with you and that the issue has been resolved! Please do not hesitate to reach out to me directly whenever any other questions come to mind, if you need further assistance, or just to let me know how you are doing. Remember I am always here to help!


Thank you again for your post SWR! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by SWR

My original account was closed as not active. I deposited new funds and a new account was automatically set up and login details sent by email. However, trying to login, the system does not recognize the 'new' Login/ account number. I retrieved both Login's and the old one (with zero balance) can be accessed but not the newly created one.

I got the same problem. Can not login the new account. But the old one still can login and display the balance 0.
PS. I transfered the balance from the old one to the new one. Who I should contact now?

Hello williams15, and thank you for your post! On behalf of myself and everyone here at FXCM, welcome to the forum community!


Why can't I log in to my account?

I see that since you have posted this message our dedicated Financial Services and Operations department has been working with you as well and that the issue has been resolved! Please do not hesitate to reach out to me directly whenever any other questions come to mind, if you need further assistance, or just to let me know how you are doing. Remember I am always here to help!


How else can I ask a question privately if I don't want to post my question on the forum?

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Thank you again for your post williams15! Please feel free to post with additional questions or contact me directly at julius@fxcm.com

Originally Posted by williams15

I got the same problem. Can not login the new account. But the old one still can login and display the balance 0.
PS. I transfered the balance from the old one to the new one. Who I should contact now?