Thread: web based platform

Originally Posted by Helene at FXCM

If you behind a firewall, they may have certain restrictions. Unfortunately, we do not support the Java platform. Would you be able to try the downloaded platform?

I want to keep current micro account as it is and would like to open one more new micro account, which is TSG enabled?, if so how many days will take to open new?

Kindly advice

i also have some problem with the Java platform,

When I logged into, there was some messenge:

Problem with your request
19915; DAS 19915; ZDas Exception
ORA - 20176:

ORA - 06512: at line 1

And I can not get rid of it.

Does anyone know what's going on here?

Thanks.

Originally Posted by Helene at FXCM

ok, thanks for letting me know. Please try this:

1. click on setting
2. choose real >> edit
3. at URL re-enter: http://www.fxcorporate.com/Hosts.jsp

Also, click on test to see if you have good connection information.

Hi I also have some problem with the Java platform.

Every time when I logged into, there is the following error messenge:

Problem with your request.
19915; DAS 19915; ZDas Exception
ORA-20176:

ORA-06512: at line 1

Does someone know what is going on here?

Thanks!

Thank you for your post ewaves and guren!

I am going to follow up with you directly regarding a TSG account. At this point we do offer TSG accounts for our standard account holders, and further information can be found here.

Also, regarding the JAVA platform, if you are on a wireless connection, you may get an ORA error, and usually hard-wiring the connection resolves this issue. I have run into a similar issue on my home laptop (ORA-2) and after hard-wiring the connection I have never received that error again.

If you have the same or a similar question, please feel free to email me directly or post it here!

Thank you again ewaves and guren!

Hi,

I have a micro trading account and I will like to keep both my TS2 and also use the new web based platform. Please let me know if that is a possibility.

With Regards,
Ravi Shankar

Originally Posted by lambuking

Hi,

I have a micro trading account and I will like to keep both my TS2 and also use the new web based platform. Please let me know if that is a possibility.

With Regards,
Ravi Shankar

Hi Iambuking,

Welcome to the Micro Forum!

Unfortunately, the web-based platform is currently available to web-based accounts that are dedicated to that platform option. You will have to choose one or the other.

Is there a certain reason why you want to use the web-based platform sometimes, but not all the time? Please let me know what difficulties you are facing with your current account setup to allow me to find a solution that meets your needs.

Thanks and have a great day!

Rob

Originally Posted by Rob at FXCM

Hi Iambuking,

Welcome to the Micro Forum!

Unfortunately, the web-based platform is currently available to web-based accounts that are dedicated to that platform option. You will have to choose one or the other.

Is there a certain reason why you want to use the web-based platform sometimes, but not all the time? Please let me know what difficulties you are facing with your current account setup to allow me to find a solution that meets your needs.

Thanks and have a great day!

Rob

Hi,

I tend to access my account at two different locations. One at my home where I can access pretty much anything and other at my office where there is a firewall. I need to use the web based platform for office.Let me think if web based will be ok at home also. How much time it will require to shift.

With Regards,
Ravi Shankar

Originally Posted by lambuking

Hi,

I tend to access my account at two different locations. One at my home where I can access pretty much anything and other at my office where there is a firewall. I need to use the web based platform for office.Let me think if web based will be ok at home also. How much time it will require to shift.

With Regards,
Ravi Shankar

Also I just saw that there is an option in the transfer form which says balance transfer. I am not sure what this means. Shouldn't the whole account get transferred as it is. It is only a platform change right especially if i won't be able to use my TS2 platform anymore.

Ravi Shankar

Originally Posted by lambuking

Also I just saw that there is an option in the transfer form which says balance transfer. I am not sure what this means. Shouldn't the whole account get transferred as it is. It is only a platform change right especially if i won't be able to use my TS2 platform anymore.

Ravi Shankar

Hi Iambuking,

For balance transfer you can just put the entire amount of your current account. Standard accounts have the option of having more than 1 account. So they might break their account in half to split between TS2 and TSG.

I recommend testing out a Demo TSG account at work to ensure that it does in fact work and that you are comfortable with all the feature differences. Here is a link to Open a Demo TSG account and you can log into the web based platform here: https://tsg.fxcorporate.com/

Let me know how that goes and also if you have any other questions.

Thanks!

Rob

Hi Rob . How have you been doing these days ?

I also wanted to use the web based along with the TS2 platform , I
think most of the people will like to enjoy the freedom of using both
platforms as the same time , especially when you keep in mind that
TS2 has many features that Web based doesn't , and the web base
allow you quick access from any randomly PC. Personally I started
use internet on the go , so its become less important . However, It
will be good news when you will back to offer web base platform
for regular accounts.

Happy Holidays . Dror.

Originally Posted by Rob at FXCM

Hi Iambuking,

Welcome to the Micro Forum!

Unfortunately, the web-based platform is currently available to web-based accounts that are dedicated to that platform option. You will have to choose one or the other.

Is there a certain reason why you want to use the web-based platform sometimes, but not all the time? Please let me know what difficulties you are facing with your current account setup to allow me to find a solution that meets your needs.

Thanks and have a great day!

Rob

Originally Posted by Dror

Hi Rob . How have you been doing these days ?

I also wanted to use the web based along with the TS2 platform , I
think most of the people will like to enjoy the freedom of using both
platforms as the same time , especially when you keep in mind that
TS2 has many features that Web based doesn't , and the web base
allow you quick access from any randomly PC. Personally I started
use internet on the go , so its become less important . However, It
will be good news when you will back to offer web base platform
for regular accounts.

Happy Holidays . Dror.

Hi Dror,

Nice to speak with you again!

Having a hybrid account that will work on Trading Station II and the Trading Station Gateway is something we are working on implementing in the future. Currently, the Trading Station Gateway runs on specific servers only, and does not work on our default servers. This is why you have to transfer your account to a TSG account so that your account can be migrated to these servers.

We will let you know when this feature becomes available. Thanks again for your feedback and suggestions guys!

Rob

Thanks Rob .. and you are welcome .

Will see you around here . Dror.

Originally Posted by Rob at FXCM

Hi Dror,

Nice to speak with you again!

Having a hybrid account that will work on Trading Station II and the Trading Station Gateway is something we are working on implementing in the future. Currently, the Trading Station Gateway runs on specific servers only, and does not work on our default servers. This is why you have to transfer your account to a TSG account so that your account can be migrated to these servers.

We will let you know when this feature becomes available. Thanks again for your feedback and suggestions guys!

Rob

Hi,

I am in a spot of bother now. I asked my account to be transferred to TSG platform. However now my account is also changed to a standard account. What I wanted to have was to have a micro account along with TSG platform. is the TSG platform not available for micro account holders as of now. If not please let me know the method to convert my account back to micro account.

With Regards,
Ravi Shankar

Hello lambuking,

Since this inquiry involves personal information regarding your account, I have sent you my response to your email. Now, I saw that you send an email to us earlier today; I have provided you with a response in regards to this. Please be sure to check your email, and see the update on this case.

Remember, any time you have a situation regarding your account, be sure to email me at ed@fxcmmicro.com.

Best Regards,


Ed.

Originally Posted by lambuking

Hi,

I am in a spot of bother now. I asked my account to be transferred to TSG platform. However now my account is also changed to a standard account. What I wanted to have was to have a micro account along with TSG platform. is the TSG platform not available for micro account holders as of now. If not please let me know the method to convert my account back to micro account.

With Regards,
Ravi Shankar