| || |
Missing bars / missing data : PLEASE UPDATE
There are at least 3 active threads reporting issues with the Strategy Trader data feed. I have also sent 'private messages' on the topic, and raised it on the FXCM helpdesk 3 times.
But I see no improvement, and no update on the status.
Please can you update us on the status of this issue.
PS: I also email firstname.lastname@example.org
Last edited by robocod; 05-08-2012 at 12:26 PM.
I have reported this problem at 5th may 2012, but it is still not fixed. Please see this link (cannot display daily charts from 30 april to now).
The daily bars and some intraday bars does not update.
I hope FXCM can give us a time schedule on fixing this problem.
Still not possible to use the platform.
I am starting to believe that FXCM has a problem in the protocol used between their price servers and the API that ST uses (not sure if it is the new cross-platform or the older Order2Go). So maybe it is that part of the ST client that is not working correctly together with the servers?
Not further developing ST is one thing I can accept, but not fixing something that basic which kills the platform entirely for us to use is certainly unacceptable. This is something that FXCM should be capable of fixing short-term.
I have also emailed email@example.com several days ago, but there is no response email.
It looks that they do not care about the strategy trader users and not intend to fix this bug.
The wise decision to to move to other platforms.
Disclaimer: Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts. Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary and does not constitute investment advice. Forex Capital Markets LLC. will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.