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Thank you for visiting the FXCM Trading Station Update Center. This site will provide clients with real-time information on the status of the Trading Station and all FXCM services. Feel free to book mark this page, and come here anytime you experience a technical issue with your account.
*** Weekend System Status ***
The trading desk closes on Friday 4pm ET. The trading desk will re-open on Sunday at 5:15pm ET.
Over the weekend, FXCM conducts regularly scheduled maintenance on our trading servers. During this time, the Trading Station and MyFXCM website may be inaccessible.
On most weekends, regularly scheduled maintenance begins around 6:30pm Friday and ends around 12:00am Saturday. On some occasions, our maintenance operations may last throughout the entire weekend.
You will be able to log into your account at the conclusion of the maintenance period. At the latest, you will be able to log in when the trading desk re-opens on Sunday at 5:15pm ET.
FXCM would be happy to review the market execution of any recent trade. If you would like a trade formally reviewed, please submit the ticket number, the nature of the execution inquiry, and other details of the trade using this form.
The trade audit committee will then contact you as soon as possible with a resolution to the inquiry. In the meantime, please manage the trade as you see is appropriate.
Last edited by Rob at FXCM; 07-15-2011 at 04:37 PM.
Disclaimer: Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to trade foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts. Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary and does not constitute investment advice. Forex Capital Markets LLC. will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.